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out of 31 reviews
We got a great price (for NYC) at a beautiful hotel just a half block off Times Square -- quiet, attractive, nice-sized room, attentive and friendly service, comfortable bed, great shower -- and a heated toilet seat! What's not to like?
“Small, different, and lovely”
My wife and I stayed at the Chatwall October 2011 for three nights. I was in New York for business, my wife came along for fun. The hotel is now part of the Westin group but you will never know it from their faciliites or employees - they are BETTER than you would expect from most national chains. Positive: Gorgeous hotel. Beautiful rooms. Great service. Good (expensive) resturant on location. Great loacation. Stunning bathrooms. Neat bar on the 2nd floor. Loved the people. Negative: Tiny gym and pool (went to the Equinox down the street). Internet connection - very slow (something with the location of the building, Iphoe, Blackberry, Ipad .. all slowed down). Overall we woudl come back.
I'm not going to lie, the cost of this hotel was offputting at first, I'm not traditionally much of a traveler and not typically one to spring for luxury but in this case it really was worth it. From the moment I came in the door I received 5 star service. From the remote controlled toilets, to the tv in the bathroom mirror, the amenities were lavish, but what really shined were the staff. 24 hour room service, exceptional response time, butler service (ironed my clothes for me), each person i came in contact with was beyond pleasant and eager to make sure i had an excellent stay. We all know how painful it is to pay a lot for something and then get bad service, we tell all our friends and complain to strangers, so in this instance where I had a great experience I feel compelled to share. If you can afford the cost and you're looking to treat yourself, this is the place to do it. I didn't even get a chance to check out the spa or the restaurant but I will be back! I spent the second night of my stay in a cheaper hotel by the airport and regretted every minute, if i added the taxi fare to the cost of that hotel i didn't really save that much and i spent the night in a dingy room wishing i was back at The Chatwal....definitely a lesson learned. My advice is book early to get a great rate and experience this heaven of hotels for yourself.
“Would Definitely Stay Again”
Hotel is stunning and has all the extras which made for a very comfortable and luxurious stay. The staff were always pleasant and very helpful. We truly felt spoiled for the 4 nights we stayed there. I would highly recommend this hotel to other couples who want to stay near Times Square. The location was very convenient to everything.
“Hotel and service was exquisite”
My sisters and I loved this hotel. The quality of the hotel and service provided by all members of staff were exceptional. The only downside is that they did not have any orthopaedic pillows and that although we had a private butler, whenever we called there would be no answer. On the plus side however, the hotel is very much walking distance from Times Square, the staff are friendly, the food (although this is not included in the package) was beautiful. The staff were very accomodating. Any time we required anything from nail polish removed to directions/maps they were happy to assist. I can't wait to go back.
“Can't wait to go back”
This is the best Hotel we have been in. Everything was excellent.
“Love the chatwal”
The chatwal is amazing....Convenient... Intimate... Luxurious. The staff is very warm and efficient.
“Gem of a boutique hotel”
A gem of a boutique hotel, a block off Times Square. The staff is friendly and helpful. Our room was very comfortable with all the latest hight tech ammenities. The bed was the best we've ever slept upon. We recommend the Chatwal highly.
“5 star quality”
Chose The Chatwal as a surprise 50th birthday for my wife (feb 2012). From the moment we arrived to our departure, we were absolutely delighted with our stay. Staff were very attentive, always friendly and went out of their way to make our stay perfect. An absolute treat and a must for art deco lovers.
“girlie weekend for fifty somethings”
A hotel that actually matches the description on the web site. Excellant staff who make you feel very welcome. Will stay again on next trip.