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Hotel Hugo

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Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Overview of Hotel Hugo

VIP Access

Hotel Hugo

4.5 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
525 Greenwich Street, New York, NY, 10013

Explore the area

  • Popular LocationWashington Square Park15 min walk
  • Popular Location5th Avenue16 min walk
  • Popular LocationWhitney Museum of American Art19 min walk
  • AirportNew York, NY (LGA-LaGuardia)29 min drive

Choose dates to view prices

About this area

New York

Located in New York, Hotel Hugo is in the business district and near a metro station. Brookfield Place and Bloomingdale's are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hudson River Park and Washington Square Park. Travelling with kids? Don't miss Chelsea Piers. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like hiking/biking trails nearby.

What's nearby

  • Hudson River Park - 5 min walk
  • Washington Square Park - 15 min walk
  • 5th Avenue - 16 min walk
  • Whitney Museum of American Art - 19 min walk
  • One World Trade Center - 3 min drive

Getting around

  • Spring St. Station (Vandam St.) - 5 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 29 min drive

Restaurants

  • Cafe Hugo — 1 min walk
  • Bar Hugo — 1 min walk
  • Westville hudson - 3 min walk
  • San Marino - 4 min walk
  • Koi Restaurant - 4 min walk

About this property

Hotel Hugo

Family-friendly New York hotel in Manhattan, near Hudson River Park
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness centre. A manager's reception is free. Additionally, a bar/lounge, a coffee shop/café and a rooftop terrace are on-site. All 122 soundproofed rooms feature free wired Internet and pillowtop beds. Flat-screen TVs with cable channels and first-run films provide a bit of entertainment, and guests will also appreciate thoughtful touches such as pillow menus and bathrobes.
Hotel Hugo offers 122 forms of air-conditioned accommodation with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch Flat-screen televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

This New York hotel provides complimentary wired Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (third-party expert - Global) and SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet

Parking and public transport

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Off-site parking within 0.3 mi (USD 55.00 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11:00 AM: USD 18.00-26.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • Free daily reception
  • Room service available

Things to do

  • 24-hour fitness centre
  • Access to nearby health club

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • High chair
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (500 square feet)
  • A meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • First-run films
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets are allowed for an extra charge of USD 150.00, per accommodation, per stay, plus a deposit of USD 100 per stay
2 per room
Pets cannot be left unattended
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.43 per accommodation, per night
The resort fee includes:
  • Health club access
  • Fitness centre access
  • Nearby fitness centre access
  • Bicycle storage
  • Business centre/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Concierge service
  • Housekeeping
  • Additional inclusions
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 18.00 and USD 26.00 per person (approximately)
  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Off site parking fee: USD 55.00 per day (0.3 mi away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Facilities fee: USD 28.69 per accommodation, per night and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Parking height restrictions apply

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 409 out of 992 reviews
5 - Excellent 41%
Rating 4 - Good. 345 out of 992 reviews
4 - Good 35%
Rating 3 - Okay. 149 out of 992 reviews
3 - Okay 15%
Rating 2 - Poor. 60 out of 992 reviews
2 - Poor 6%
Rating 1 - Terrible. 29 out of 992 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Would recommend to anyone!
Stayed 4 nights in Jul 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed sheets had yellow stains. The toilet paper roll was wet and soaked as if it had fell in the toilet or something. The room was tiny and claustrophobic. Checking in took 2 hours and there were a room full of people waiting to get checked in. The excuse was that housekeeping was running slow. Even though it took 2 hours, the room still turned out to be disgusting.
Stayed 1 night in Jul 2021

4/5 Good

Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

3/5 Okay

Liked: Staff & service
Stayed 4 nights in Jun 2021