- Liked: Cleanliness
- Disliked: Amenities
Decor was unique and a point of attraction. My complaints included (1) rooms were small (2) got stuck in an elevator for 15 minutes or more- there were no signs limiting number of adults and listing weight maximums (3) unique looking dorm key and elevator keys don’t always work- my wife and I experienced 5 separate failures. ( eg having elevator work and then getting to 11th floor and not be able to enter our rooms- round trips for replacement cards- circular wood keys was disappointing (4) there was a poor version of a business center- no computers just two I pads - no scanning capability and two chairs stuck out around elevator doors on 2nd floor - providing no privacy and noise issues (4) breakfast was substandard- omelette was flat and not tasty- wife’s pancakes were not fluffy and burned on bottom - blackened- Seevice was spotty - had to ask for coffee refills etc. (5) Thanksgiving room service included no butter or jam for croissants or pastries, no hot coffee and was expensive at $80. On a positive side, hotel is well located - 1 street away from Central Park ( but no views of park from 11th floor down to 1- and the front door and front desk hotel staff were friendly and efficient and the hotel’s cordoned off area for Macy’s Day Parade was well done.