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Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Grand Hyatt Melbourne
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out of 18 reviews
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“After a great experience? Do not stay here!”
will not recommend to someone celebrating birthday, family, friends or workmates. the sauna was disgusting and messy with towels on the floor. the pool was extremely salty. overall a really bad experience for our first wedding anniversary.
“Call me when they renovate the rooms”
Nice Hotel, community areas great but no bar scene...hotel dead at 10pm on a thursday night.....great Gym but the rooms were tired, the shower was old and single head...no jet shower...not so 5 star
“Good hotel for business travel - minus the $29 charge for wifi”
Nice refurb; women (and men?) will appreciate the black padded coat hangers in the robe; like the energy efficient lighting in bathrooms. Great front of house; Collins restaurant great for a sit down between meetings with a cuppa. Now for the minuses: Still charging for internet: Why is it that high end hotels insist on profiteering by charging $29 for 24 hr internet use? It's obscene. i can go to the local Macdonalds and get free wifi. Step up the game guys - if you're a business hotel, this should be free (include it in the room cost at least, so it's not so offensive). Aircon - please please please either allow the aircon to go lower than 18.5 degrees OR provide an alternative to the 3 blanket warm doona on the bed (no sheets, no cotton blankets). How anyway manages to sleep in that warm temp is beyond me.
“Great stay in Melbourne Hyatt”
Had a nice stay at the Hyatt Melbourne.
“A Grand Experience”
See comments above. Would name my review A Grand Experience.
“special birthday”
we wanted a special treat for my 70th birthday. Our stay really was a delight
“Great Hotel”
This is a great hotel. Fantastic gym/swimming pool, excellent restaurant service.
“Good, central accommodation”
Stayed at the Grand Hyatt for an overnight stay. Room was quite large and very comfortable. The rooms are getting a little tired and could do with a refresh but clean and amenities were very nice. Staff were very friendly. Would recommend.
“Great location--too bad about the staff”
The newly renovated Hyatt in Melbourne is in a perfect location in the CBD, spanking new and close to everything. But my twin room was small, and the staff were consistently surly. It took 2 hours and 4 phone calls to get the luggage upstairs. (We took two rooms.) The bellboy asked me to move the car so "my luggage would be closer", even though we had hurriedly dumped everything on the pavement as there was a queue. And they tell you very nicely as you leave that your $200 credit card room deposit will be returned within SEVEN business days after your departure. Can't they just check the room to see if you took the sheets. It's the bank's fault they said. The gym was the silver lining--great gym and super friendly staff. Maybe they should move them downstairs.
