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I put my daughter up in this hotel the weekend before she started her study abroad program and the staff was amazing to us and her. They upgraded her room and made her feel welcome and safe.
We stayed there several nights during one month and the staff was extremely friendly and helpful.
Bob
Stayed 1 night in Apr 2024
Response from hotel Emperador on 30 Apr 2024
dear Bob,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.
6/10 Okay
Russell
29 Apr 2024
Liked: Cleanliness, staff & service
The hotel is in a great location on the Gran Via. Get the Airport Express Bus (currently 5 Euros), get off at Ciables and the take Line 2 on the Metro from Banco de Espana to Santo Domingo and you're there.
I booked this for the use of the pool after the Madrid Marathon. Very dissapointingly it was kept closed with no explanation.
The rooms are nice, but the walls are thin - expect to hear everything from the rooms around you.
Breakfast buffet is fine, your place is instantly cleared the moment you get up.
The location is great, use it as a convenient base.
Dear Alexandra,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.
Excellent Hotel. Great location in Gran vía . Profesional Staff. Especial customers Service and excellent service in all areas . Barbara es a true professional in hospitality industry. Next time we Will meet in this Hotel .
Silvia
Stayed 6 nights in Apr 2024
Response from hotel Emperador on 30 Apr 2024
Dear Silvia,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.
I loved this hotel, location, the room, the view, the staff. Everything was just perfect
Can’t wait to go back
Carla
Stayed 3 nights in Apr 2024
Response from hotel Emperador on 30 Apr 2024
Dear Carla,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.
Dear Margarette,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.
Dear Leonard,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in future. Thank you so much for your opinion.
Great Hotel in a Great location.
Everything was excellent.
Abner
Stayed 3 nights in Apr 2024
Response from hotel Emperador on 30 Apr 2024
Dear Abner,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a future. Thank you so much for your opinion.
6/10 Okay
noah
Travelled with partner
22 Apr 2024
Liked: Staff & service
Location good. Staff nice/professional. Property could use renovations. Little shabby especially for price paid. Pool was not functional.
Room wreaked of smoke even though it was a non smoking room. Had allergy attack but since we got to our room at midnight and were just spending 1 night, did not alert the hotel. Would not recommend hotel or stay again.
noah
Stayed 1 night in Apr 2024
6/10 Okay
Anthony
22 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The only concerns where that I paid for a city view instead I got to see nothing but walls outside and other people rooms. Another would be the staff slams door when working and if you think of sleeping in you may be woken up by the cleaning staff outside slamming doors. I believe water and ice machine are a priority in every hotel and there wasn’t one on the property so make sure to buy water outside the hotel.
Anthony
Stayed 3 nights in Apr 2024
Response from hotel Emperador on 30 Apr 2024
Dear Anthony,Thank you for your stay here at Hotel Emperador. We regret to read that you didnt fully enjoyed your stay here with us.Our apologies for the inconveniences with the maids. They should work in silence. We would like to infom you that classic rooms are interior rooms and Superior rooms have city views . Perhaps due to a mistake you choose the wrong type of room.Finally we would like inform you that all rooms have a welcome bottle of water and tub water is drinkable and it has very good quality and all guests can find ice at at the lobby bar. Our apologies for the misunderstanding.Thank you for your opinion.
Dear Mirela,we are pleased to read that you enjoyed your stay here at Hotel Emperador.It was a pleasure to host you.We look forward to welcoming you in a near future.Thank you so much for your feedback.
Fabulous room upgrade, friendly and helpful staff, good security. This was my third stay at this hotel, which I return to for its location and quality of upgraded rooms.
Kerry
Stayed 1 night in Apr 2024
Response from hotel Emperador on 30 Apr 2024
Dear Kerry,We are pleased to know that you enjoyed your visit. It was a pleasure to host you once again.Thank you so much for your opinion.
Great location, clean and spacious room, very helpful staff.
Tetyana
Stayed 1 night in Apr 2024
Response from hotel Emperador on 30 Apr 2024
Dear Tetyana,Dear Peter, Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoy it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.
Dear Peter, Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoy it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.
Gran hotel , con muy buena ubicación y excelente servicio
Súper recomendado
Rene
Stayed 5 nights in Apr 2024
Response from hotel Emperador on 17 Apr 2024
Estimado Rene, Muchas gracias por alojarse en el Hotel Emperador. Nos alegra saber que disfrutó su estancia. Esperamos poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión
Hotel Emperador is fabulous, ideally situated for sightseeing, transport, shopping, restaurants
Linda
Stayed 4 nights in Apr 2024
Response from hotel Emperador on 17 Apr 2024
Dear Linda,Thank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.Look forward to welcoming you again in a future.Thank you for your opinion.
They upgraded me alright to a room next to the one they are fixing. Then, the hall, elevator and lobby started smelling some kind of a chemical and so did the water in the faucet in our room. We let them know about it but was dismissed saying that it is in the air and not in the water instead of checking if it may have seeped in to the pipes next room. So we used bottle water for everything. It was clear after a few days but we were concerned for the people that stayed next door.
Bennice
Stayed 4 nights in Apr 2024
Response from hotel Emperador on 17 Apr 2024
Dear Bennice,Thank you for your stay here at hotel Emperador. Our apologies for the inconveniences about the smelling. but we must say that before giving that answer, we had all the information and we knew that it wasnt dangerous to anyone. We understand that the smell of paiting was strong but we are obviously the first to be interested in ensuring that our guests ans staff are safe.Thank you again for your feedback.Hope to welcome here again in a future.
Dear Shannon,Thank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.We look forward to welcoming you in a future.Thank you so much for your opinion.
Dear Mirela,hank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.We look forward to welcoming you in a future.Thank you so much for your opinion.
Beautiful lobby, hallways and a room with a view. Very secure hotel right on Gran Via, close to the metro and great shopping.
MARIA
Stayed 2 nights in Apr 2024
Response from hotel Emperador on 10 Apr 2024
Estimada Maria, Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia en nuestro Hotel. Esperamos poder darle de nuevo la bienvenida en un futuro próximo.Gracias por su opinión.
Great location to walk to other locations and right next to the subway station. Would stay again.
Armando
Stayed 3 nights in Mar 2024
Response from hotel Emperador on 8 Apr 2024
Dear Armando,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.
10/10 Excellent
Bob, San Mateo
Travelled with partner
7 Apr 2024
Liked: Amenities
Worth the price!
Bob
Stayed 1 night in Apr 2024
Response from hotel Emperador on 8 Apr 2024
Dear Bob,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.
Dear Mirtha,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.
10/10 Excellent
MATTHEW
Travelled with family
5 Apr 2024
Liked: Property conditions & facilities
Liked it
MATTHEW
Stayed 1 night in Apr 2024
Response from hotel Emperador on 5 Apr 2024
Dear Matthew,Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.
10/10 Excellent
James
Travelled with partner
5 Apr 2024
Incredibly helpful staff!
James
Stayed 1 night in Apr 2024
Response from hotel Emperador on 5 Apr 2024
Dear James,Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.
My stay at the hotel I can say was very good, there were no setbacks and everything was excellent, the treatment of the staff, the cleanliness, the location, the security, despite being located in the center. I recommend it.
Tomas David
Stayed 9 nights in Mar 2024
Response from hotel Emperador on 5 Apr 2024
Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.
Rooftop was very nice . Great breakfast. Perfect location.
Sholeh
Stayed 3 nights in Mar 2024
Response from hotel Emperador on 8 Apr 2024
Dear Sholeh,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.
Dear Ashley,Thank you for your stay here at Hotel Emperador. WE are pleased to find out that you enjoyed It. It was a pleasure to host you and we look forward to welcoming you in a future.Thank you so much for your opinion.
8/10 Good
Jesus
Travelled with family
30 Mar 2024
Liked: Cleanliness
The staff very respectful and kind . Overall I enjoyed my staying at the hotel
Jesus
Stayed 4 nights in Mar 2024
Response from hotel Emperador on 2 Apr 2024
Dear Jesus,Thank you for your stay here at Hotel Emperador. WE are pleased to find out that you enjoyed It. It was a pleasure to host you and we look forward to welcoming you in a future.Thank you so much for your opinion.
Unfortunately I didn’t get to stay at the property as I had a medical emergency and wasn’t able to travel. I sent a request to cancel while in the ambulance but the hotel didn’t reply so I had my booking agency call them too and the hotel refused and said it was against their policy. It’s sad, they will take money from clients when there’s an accident/medical emergency and aren’t able to travel. I will not book with them ever again.
Trisha
Stayed 2 nights in Mar 2024
Response from hotel Emperador on 3 Apr 2024
Dear Trisha,We regret to read that you had a medical emergency. and you werent able to travel. We hope you are getting better. Trisha, we are surprised for the message as we cannot find any cancellation request from Expedia who are in charge for that as you booked the room directly with them. We are flexible with that issues when the guest provides a certification to confirm the emergency. Please contact EXPEDIA assistance for further help.Kind regards,
Estimada Milvia,Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.
8/10 Good
Humberto
26 Mar 2024
Humberto
Stayed 3 nights in Mar 2024
Response from HOTEL EMPERADOR on 17 Apr 2024
Dear Humberto,We appreciate you have stayed at Emperador Hotel.
Beautiful hotel, friendly staff
Nice room
Bathroom was very dark and a little mold in the shower area
But the beds were comfortable and we did enjoy our stay.
Juan
Stayed 2 nights in Mar 2024
Response from hotel Emperador on 26 Mar 2024
Dear Juan,Thank you so much for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here.Hope to welcome here again in a future.Thank you for your opinion
very convenient location and the rooms are small but very comfortable... quiet area, despite the fact it's right on gran via... rooftop was a great amenity...
Norman
Stayed 7 nights in Mar 2024
Response from hotel Emperador on 25 Mar 2024
Dear Norman,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. Hope to welcome you again in a near future.Thank you so much for your opinion.
Estimado Sitkiye,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que ha disfrutado su estancia. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión.
10/10 Excellent
Norelys
21 Mar 2024
Norelys
Stayed 9 nights in Mar 2024
Response from HOTEL EMPERADOR on 11 Apr 2024
Dear Norelys,We appreciate you have stayed at Emperador Hotel.We hope you have enjoyed your stay.
Dear Gretta, We are pleased to know that you enjoyed your stay here at Hotel Emperador. We look forward to welcoming you soon.Thank you for your opinion.
Estimada Cristi,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión
Dear Mitchell,Thank you so much for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here.Hope to welcome here again in a future.Thank you for your opinion.
Estimado Gregory,Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.