Courtyard

Reviews of Pavilions Motel

2 out of 5
Pavilions Motel
2338 Ocean Park Boulevard, Santa Monica, CA

Reviews

3.6
Rating 10 - Excellent. 47 out of 1001 reviews" "
Rating 8 - Good. 51 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 165 out of 1001 reviews" "
Rating 2 - Terrible. 634 out of 1001 reviews" "

3.6/10

Cleanliness

4.6/10

Staff & service

2.8/10

Amenities

3.2/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

6/10 Okay

Suzanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is currently under renovation but on a budget, doing only one room at a time. Very basic but dated - probably built in the 1930s - (no coffee service, no microwaves, no laundry. etc.). It has a very pleasant courtyard. The beds were comfortable, but had no headboards for late night reading. The staff was friendly and helpful.
Stayed 2 nights in Mar 2024

2/10 Terrible

Eddie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty please don’t come here, literally saw bedbugs, bathroom is absolutely disgusting owner is rude property couldn’t be any worse please choose any other place
Stayed 1 night in Mar 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Motel
Stayed 1 night in Mar 2024

2/10 Terrible

Alexander

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are rude and mean and mistr at you creeps not safe and it's the staff that you should be careful of they are not good people
Stayed 1 night in Feb 2024

2/10 Terrible

Justyna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy, bathroom, floor, sheets, blankets, towels,walls, windows. Heater didn't work, no remote f or TV, and no foods or market near..$20 deposit for key and we leftit in the door so Ami XD took it to office. In the morning he said he didn't have it and that we needed to take better care of there key but I'll give you $10 back. Straight up lied, worst experience of my life, should have slept outside, would have been cleaner and more comfortable. Mo
Stayed 1 night in Jan 2024

4/10 Poor

Al

Stayed 2 nights in Jan 2024

2/10 Terrible

John, Ashland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is run-down and needs to be torn down.
Stayed 1 night in Jan 2024

10/10 Excellent

Michele

Stayed 1 night in Dec 2023

2/10 Terrible

carlos

Stayed 1 night in Dec 2023

10/10 Excellent

Kaleb

Stayed 1 night in Dec 2023

2/10 Terrible

Henry

Stayed 2 nights in Dec 2023

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
Miley towels. No working electric outlets
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Roaches, light did not turn on, unsafe and owner communicated unprofessionally. Your not staying in a 5 - star hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

Bryan

Disliked: Staff & service, property conditions & facilities
Bad condition overall
Stayed 1 night in Nov 2023

2/10 Terrible

Jacob

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Absolutely disgusting place and horrible management.
Stayed 1 night in Nov 2023

2/10 Terrible

hector

Disliked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Kesha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0
Room are dirty flies fly around hair all over floor something was biting me had pay for key
Stayed 1 night in Oct 2023

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
horrible because I wanted to change the day of check-in I checked in this morning at 6 am apart from that the room is disgusting it smells like dogs an unbearable smell the hand washbasin is useless
Stayed 2 nights in Oct 2023

2/10 Terrible

Frank

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty, nasty, nasty hovel. Cockroach infested dirty run-down hell-hole. This place should not be allowed to advertise as a motel. Horrible nasty dirty place. I think the bed sheets were clean but they had bugs on them. I didn’t dare touch the one blanket provided. I slept an uneasy sleep wondering what might be crawling on me. Raw sewage backed up into the already blocked shower drain in the morning. Then the owner wouldn’t give me my money back for the days I didn’t stay, let alone the night I stayed. Expedia gave me a one night credit so I lost $250 in un-refunded prepayment. Worst place imaginable. Only in a movie would a motel be this disgusting. Stay away for your health and safety.
Stayed 4 nights in Oct 2023

2/10 Terrible

Cane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disgraceful Hotel
Absolutely rubbish and dirty and bugs everywhere and stains should be notified to the appropriate authorities
Stayed 3 nights in Oct 2023

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Prince Isham

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelling of cigarettes every where it was not an hygiene space smelling in the room and cockroaches every where in the rooms bedroom and closet in the bathroom and in the showers they where everywhere!!! Disgusting.
Stayed 1 night in Jun 2023

2/10 Terrible

Lawrence, College Park

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The blanket on the bed had cigarette burns in it. I turned on the bathroom light to see dozens of cockroaches crawling around. Avoid this motel.
Stayed 1 night in Sep 2023

2/10 Terrible

ROBERT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel was in terrible shape, holes in the walls, bugs crawling everywhere and the reek a foul stench. The night was a nightmare of loud music and historical laughter. The bathroom had mold on the walls and tiles were missing. I would never stay at this motel.
Stayed 1 night in Aug 2023

4/10 Poor

Mercy

Disliked: Cleanliness, staff & service, property conditions & facilities
Not Recommended. Dirty place
Toilet was dirty. Floor was dirty. I asked them if they could be cleaned but said they didn't have anything to clean with, so I used a wet towel to clean toilet. I would not recommend this place to anyone.
Stayed 1 night in Aug 2023

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resist.
I am surprised you list this place I would never recommend this location to anyone. Bugs crawling ,floors not swept well ,shower looked like it was never scrubbed. Pillows were flat. This place is very dirty. DO NOT STAY HERE!!!!!!!!!
Stayed 1 night in Aug 2023

2/10 Terrible

Carl

Business traveller
Disliked: Amenities
Dirty and not safe
Stayed 4 nights in Aug 2023

2/10 Terrible

Graham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
Lock didnt work, dirlty and mold unit with bugs.
Stayed 1 night in Aug 2023

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally rundown not livable needs definitely upgrade.
Stayed 2 nights in Aug 2023

2/10 Terrible

elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last-minute booking for me, although it was the worse experience. The room the door to get in wouldn’t lock from outside. Second of all the room had roaches, and then sheets and towels were dirty third bathroom had a plumbing issue where water would leak outside from the bathroom. Lastly, in the middle of the night when I was sleeping, someone open my door and were in my room for a hot minute and two I told him to leave and I’m calling the cops immediately I just got up and left, this was around 5am and hung around Santa Monica Beach until 9 AM. Went back to check out, I asked if I can get a refund since I had a horrible experience and the person has audacity to say I’m paying what I’m getting for. I stayed at motels that were less than this one and everything was clean.
Stayed 1 night in Aug 2023

2/10 Terrible

Briana

Disliked: Cleanliness, staff & service, property conditions & facilities
DIRTY DIRTY DIRTY. Do not stay here. even if you have to sleep in your car. Not worth it. No peace of mind at all.
Stayed 1 night in Aug 2023

2/10 Terrible

Moises

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a roach motel… there were roaches in the room and crazy people outside banging on doors. I ended up leaving and sleeping in my car. The room was full of roaches, dirt, and grim. Absolutely disgusting
Stayed 1 night in Aug 2023

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrible the guy at the front desk was a complete jerk very rude and disrespectful completely wasted my time and money theres roaches all over the room, on the bed, and on the walls disgusting. The TV didn't work and they rufused to accomodate me even after i explained to them im currently disabled and they completely had no regard for me or my safety. I was also refused to be given my room key unless i payed the front desk cash which is outrageous after i had already payed for my room online i told him i had no cash and if he wanted to do that i can use my credit card but he said i will not be given a key during my stay and that if i didnt like it to leave elsewhere. I dont understand how they feel like they can treat customers like crap and getaway ŵith it I had to leave because they refused to accomodate me even after i brought my concerns forward not to mention the fact that i was completely cursed out by the employee who sits at the front desk
Stayed 1 night in Aug 2023

2/10 Terrible

KAREN

Stayed 3 nights in Jul 2023

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Giuseppe

Disliked: Cleanliness, staff & service, property conditions & facilities
There was sand in the bed. And that is the nicest thing I can say.

6/10 Okay

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches come out the picture frame like a horror flick...
Stayed 1 night in Jul 2023

2/10 Terrible

Reynaldo

Disliked: Cleanliness, staff & service, property conditions & facilities
Air condition not in good condition!!! Bath towels are terrible, washed, but you can see the stain!!!
Stayed 1 night in Jul 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe and unsanitary. I'm fine with no-frills places like Motel 6, but this was a different story. I booked three nights and had to leave after one. The rooms surround a courtyard that anyone from the street can walk right up to. And the doors do not have deadbolt locks (they were removed) and all that's left are flimsy doorknob locks that don't work properly. I ended up taking all my valuables with me as I explored Los Angeles. The room wasn't clean when I arrived. Bedsheets have holes, the furniture is beat up, the shower curtain was ripped. Paint was peeling. The room was full of bugs. Beetles were scurrying around the shower while I was in there, and there was chewing gum (!!!) in my towel when I tried to dry off. It was disgusting. Two other rooms had dogs in them, so there was an all-night barking fest, and I couldn't sleep. Room numbers are written on the doors in permanent marker. I could go on, but please don't stay here. For your own health and safety.
Stayed 3 nights in Jul 2023

2/10 Terrible

Adam

Stayed 2 nights in Jul 2023

6/10 Okay

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
There was palpable dirt between the sheets.
Stayed 1 night in Jul 2023

2/10 Terrible

Jeany, Palmdale,

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refused Check-in by Drunk Manager
I showed up late at night after a long flight from the east coast looking to finally get some sleep. The man who answered the door was shirtless and confused (intoxicated?). I told him I had a reservation and he said "Not here you don't". I tried to show him the confirmation email but he said "Well what do you want me to do about it, I'm already in bed!". At which point I realized that I was not welcome. Even if I could have convinced him that I had a reservation, I would not feel completely safe or comfortable with this hostile man having access to my room. I left since I wasn't going to be given a room, and both Hotels.com and Pavilions refused to give me a refund.
Stayed 1 night in Jun 2023

2/10 Terrible

kiyoko

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is night mare. roaches are all over. shady person live(or stay) never shut up and in n out ,dog barking constantly, but the room smells urine (may be dog or outside),roaches all over .they shouldn't qualify as hotel.i really need my money back.
Stayed 1 night in Jun 2023

2/10 Terrible

Lydia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst place ever it's roach infested, the bathroom door was broken dirty towels and sheets, horrible place to stay. The only reason I stayed it's because I couldn't get my money bk and was very tired to drive, had a lond drive from out of town
Stayed 1 night in Jun 2023

2/10 Terrible

Yvonne

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Homeless people live here. Roaches in the bathroom, on the wall, in the pictures. Stains on the bedding. Broken down cars with old supplies on and under in the parking lot. Cots for homeless to sleep on in all but one or two rooms. Did not stay there. Asked for refund. Told Expedia to remove this as a motel because it is a homeless shelter.
Stayed 1 night in Jun 2023