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Reviews of Santa Anne By The Sea

4 out of 5
Santa Anne By The Sea
15 Anne Avenue, Broadbeach, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 73 out of 188 reviews" "
Rating 8 - Good. 71 out of 188 reviews" "
Rating 6 - Okay. 29 out of 188 reviews" "
Rating 4 - Poor. 8 out of 188 reviews" "
Rating 2 - Terrible. 7 out of 188 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Liked: Cleanliness
Great location, basic room, clean but could use an update. Lift out of action atm so we got some steps in. Reception only open on the last day and he seemed lovely. We were sent communication via email for all our needs re check in and check out.
Stayed 3 nights in Mar 2024

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
First, a warning... They take a photo of the front and back of your credit card when you check in. The place was absolutely disgusting. I stay in the Gold Coast quite a bit and thought that this time I would just stay in an ok place and nothing fancy. Stayed on the first of March for 2 nights. Had to leave after the first night and book a different place because of a strong smell of urine and a solid chunk of human waste that was left on a spare blanket. Advised that they should be in contact with me about compensation. they never called. I got Expedia to contact them about a refund. They refused. The place is gross. So gross that I had to book another place to leave this place for my second night. It was actually that bad. And they clearly accept this as standard because they wouldn't even entertain even a partial refund. There's a group of about 5000 people all around Australia that travel to the Gold Coast several times every year to attend business events. I'm going to make sure they stay clear of this dumpster fire.
Response from Jean-Luc on 16 Mar 2024
Hi Matthew,Thank you for taking the time to leave us a review, feedback is greatly appreciated.Please allow me to address your review. When you sent us a message regarding the smell and the problems with the sheets and blankets we changed these for you and we ourselves did not detect any urine odour in the apartment.Unfortunately in regard to your early departure, we understand this and would have been happy to facilitate providing you with at least a partial refund. However, you did not inform us that you had checked-out and found another place to stay. We only found this out after having been called by Expedia.I apologise for the issues we had in communicating and properly resolving your issues. We will strive to do better in the future.

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we had an apartment allocated that was very dirty but absolutely stank of long term cigarette smoke it permeated everything and in fact the whole complex stank. They offered another apartment and this one had not even been cleaned. One lady from another one of their resorts came and did her best but the kitchen was flithy, the drawers were flithy and had food scraps in them. The cooktop was in such bad condition did not use it. This is room stank as well just not as bad. A drawer under the bed was out and broken on the floor and one window by the bed had no curtain so you could see straight into the bed. On further review the air con unit on the deck had rubbish under it clearly no one had even bothered to check it and had not done so for a while. Management sorted the drawer and curtain but took some of the deck rubbish but clearly did not really care. We spent the 1st 2 days cleaning and had to buy air freshners to get the atmosphere right. Old facility needing major maintenance including the slowest lift ever experienced, extremely dissatisfied with accomodation and have asked them what they are going to do about it was not up to standard for money paid and we are chasing for a partial refund. Summary terrible and apart from lady first day complacent staff. They said would review refund request never came back. We have been to the Gold Coast frequently much better options, avoid this property.
Stayed 6 nights in Jan 2024

8/10 Good

Catia Marlene Da Silva Monteiro Dos, Sydney

Travelled with partner
Liked: Cleanliness, amenities
Stayed 7 nights in Dec 2023

6/10 Okay

Jaxon

Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveller

Very basic old style accommodation. Too much outdoor lighting at night. Blockout drapes did not fully fit the openings. Thrre was no natursl light during the day due to the tall builing next door. Barbeque had been out of order for sometime but there wss no mention about it. Web info says to contact using given numbers, but they did not work at any time. Had to look up their website for email. Reception was never open.
Stayed 8 nights in Aug 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, with comfortable until layout. A very quick walk to the beach and many local dining options, including the local surf club.
Stayed 2 nights in Jul 2023

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Would not recommend for the price. Very old .. poor facilities in comparison to others for price. No staff ever at reception.. smell of smoke from tenants everywhere ..

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Good value, excellent off street parking, perfect location , very sleek check in !
Stayed 6 nights in Feb 2023

6/10 Okay

Jing

Travelled with family and small children
Liked: Cleanliness
It was what I was looking for: close to the sea and shopping. Great place!
Stayed 4 nights in Jan 2023

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness
Pleasant stay

4/10 Poor

Paul

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The location was handy enough - a 10 minute walk to shops, restaurants and beach. The place offered everything it said but was terribly tired eg gnarled toilet seat, corroded shower, grotty floor tiles. A thick layer of dust at the back of the bed. TV screen was really grotty - making it look unclean. The kitchen supplies were scarce eg 3 coffee and 3 tea bags for 3 people over 3 days and a price list of 50c and $3 for a toilet roll for additional (if you could get to the front desk when it was open. It seemed rather mean-spirited. Parking was tight requiring a 20-point turn to park. Worse of all we booked for 3 adults and the unit was only suitable for a double - only a double bed and and worse of all an extremely uncomfortable sofa bed plonked right in front of the TV (I had to take ibuprofen every night to get at least some sleep). Overall a disappointing stay and I could not recommend this place.
Stayed 3 nights in Sep 2022

8/10 Good

Bernard

Liked: Cleanliness, amenities, property conditions & facilities
would be nice if there are tissue paper. I couldn't find any.
Stayed 3 nights in Sep 2022

10/10 Excellent

kapene

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean property, close to pacific fair and oasis shopping Center.
Stayed 3 nights in Jul 2022
Response from Sunny on 19 July 2022
Thank you for your stay and appreciate your feedback.

6/10 Okay

Anthony

Stayed 5 nights in Apr 2022

6/10 Okay

Shirley

Disliked: Cleanliness
Walking distance to beach, restaurants, shopping
Stayed 3 nights in Mar 2022

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, amenities
Loved it was central to beach & shops Needs to be renovated
Stayed 4 nights in Mar 2022

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is next door to a massive high rise developement site with high noise levels day and night from the construction works. Had i known this i would not have booked this apart,i asked the manager to change rooms and was told impossible as full. do not stay at this place !!!
Stayed 21 nights in Feb 2022

2/10 Terrible

Henry

Stayed 4 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2021

6/10 Okay

Verified traveller

Stayed 6 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great stay close to everything.
Stayed 6 nights in Sep 2020
Response from Sunny on 3 Nov 2020
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size unit and bed: however washing machine and dryer didn’t work well.
Stayed 8 nights in Mar 2020
Response from Sunny on 14 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Was attending conference at the Gold Coast Conference centre. Close to beach & restaurants
Stayed 7 nights in Feb 2020
Response from Sunny on 6 Mar 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Sunny on 26 Feb 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Stayed 19 nights in Dec 2019
Response from Mei Lin on 26 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everywhere. Spacious apartment. Onsite undercover parking was a bonus.
Stayed 4 nights in Dec 2019
Response from Sunny on 18 Dec 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Sunny on 26 Nov 2019
Thank you for your feedback

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Sunny on 2 Oct 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean & tidy, accommodation was close to shops & restaurants, only down side to it was the construction noise early in the mornings
Stayed 5 nights in Jul 2019
Response from Sunny on 28 July 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet private place near the beach, tram station and restaurants. Would like to stay there again
Stayed 3 nights in May 2019
Response from Sunny on 29 May 2019
thank you for your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, proximity to beach and restaurants and excellent value
Stayed 2 nights in Apr 2019
Response from Sunny on 24 Apr 2019
Thank you for your feedback, we looking forward to see you again

6/10 Okay

Deb, Albury

Travelled with partner
Liked: Staff & service
Location was great, unit was clean enough. It was budget accommodation and reasonable value for money. It was however a bit run down and tired and needed some attention. Overall no complaints and would recommend to anyone on a budget.
Stayed 3 nights in Mar 2019
Response from Sunny on 24 Apr 2019
Thank you for your feedback, we really appreciate it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and well presented and very well located close to shopping, nightlife and beaches
Stayed 4 nights in Feb 2019
Response from Sunny on 12 Feb 2019
We thank you for your feedback, looking forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice apartment in a handy location Close to beach and shops and restaurants
Stayed 7 nights in Jan 2019
Response from Sunny on 22 Jan 2019
Thank you so much, we looking forward to see you again

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing about the property was definitely its location. It was only a short walk to the beach, Pacific Fair shopping centre and a wide range of restaurants. The room itself was clean and comfortable and had all the necessities
Stayed 10 nights in Jan 2019
Response from Sunny on 22 Jan 2019
Thank you so much

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location, but our room was very noisy. Also the room was unsafe, because the ground floor location.
Stayed 10 nights in Dec 2018
Response from Sunny on 8 Jan 2019
Thank you for your feedback, please let us know you prefer higher level next time when you stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service by sunny! excellent location gives our toddler plenty of opportunities to play at the beach!
Stayed 4 nights in Dec 2018
Response from Sunny on 1 Jan 2019
Thank you for your feedback, we are looking forward to see you again

8/10 Good

Honor, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location ,beach,cafes ,bars and restaurants nearby. Only downside was demolition at back of apartment,out of control of property
Stayed 2 nights in Nov 2018
Response from Sunny on 8 Jan 2019
Thank you for your feedback, we will improve us better and better.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the apartment was great...clean and spacious. Location was convenience, walking distance to beach and shops
Stayed 3 nights in Sep 2018

8/10 Good

Bruce, Moruya

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Self contained unit 2 mins from excellent beach
Fully self contained. Receptionist May very helpful. Spa not operating, they supply 1 toilet roll, you pay for extra, bit mean. Overall we would be happy to return.
Stayed 2 nights in Sep 2018

6/10 Okay

Chris, Melbourne

Liked: Cleanliness
Dated but comfortable.
The fit out was worn and dated but immaculately clean. The receptionist was veery pleasant and did what she could, however, I was driven out of my room by excessive noise from mulch being pumped onto the garden. I appreciate that maintenance needs to be done but during school holidays when I am paying premium prices this was totally unacceptable having gone on for hours before I gave up and left. Be aware that reception is not staffed outside of business hours and if you leave your key in the room there is a fifty dollar charge to be let back in. The impression left is that the priority of this facility is dollars and not guests. I would not go back.
Stayed 3 nights in Jul 2018

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay, close to all attractions
great one bedroom suite with morning and afternoon sun. Reception very friendly and welcoming. Suite was very comfortable and quiet. Facilities were very good and only a short walk to the beach, mall shops and dining and Pacific Fair Centre.
Stayed 9 nights in May 2018

8/10 Good

Kerry

Liked: Cleanliness, room comfort
Functional and spacious unit
This is a great area, with easy access to the beach, shops, light rail, casino etc. This complex has a great pool, spa, BBQ, parking and the units are functional and comfortable, although a little tired. I think the name suggests that they will lead directly onto the beach or at least an ocean view, so it is probably a little disappointing that they really have no outlook at all. However, it is only a stroll to everything Broadbeach has to offer.

10/10 Excellent

Beata , Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, we have already recommended to few people. Thanks Beata
Stayed 10 nights in Mar 2018

8/10 Good

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable studio unit ideal for a couple. Good sized kitchen for breakfast preparation. Easy walk to light rail, Pacific Fair, Broadbeach restaurant precinct and beach.
Stayed 3 nights in Mar 2018

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and roomy one bedroom apartment.
Very Good Accommodation. Clean and very spacious for a one bedroom apartment. Close to shops, cafes, etc. and Pacific Fair and Bus interchange. Would definately stay there again. Also good price.
Stayed 7 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice quite area
Pillow not comfortable and the sofa could be better.
Stayed 3 nights in Mar 2018

8/10 Good

John

Liked: Staff & service, room comfort
Handy andy
Easy access from the gc airport to apart. Short walk to broadbeach and pacific fair. Had a 2 level superior apartment with tv up and down. Quiet location but in need of refurb. No oven. Pool and spa clean. Tip - bus outside gc airport finishes run 300mtrs from apart - save $40 or 50 each way.
Stayed 10 nights in Feb 2018

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central to everything on Broadbeach and the Gold Coast. Like the fact that it is only three storeys high. The swimming pool/spa is great. Very friendly personal service from the Managers. We have stayed a number of times and will be back.