"Denis was always friendly and helpful--even helping me connect my computer to the internet when I was having tech issues. His assistant, Cherry, was also friendly and helpful. My daughter enjoyed the heated pool and jacussi. Everything about the hotel was perfect--though I have two suggestions: 1) my mattress was too soft--it would be great if the hotel could provide a futon upon request; 2) the hotel has only 2 washing machines and 2 dryers--not enough for such a big hotel. They should add 1 or...