Ko Jum Waterpark Holidays

The property looked better in pictures than in person.

Great staff. Super helpful.

The housekeeping and pool services were excellent, but not for the front desk gals.

The room didn't have a microwave which I felt was odd and inconvenient. There was no way to reheat my leftovers. A microwave doesn't cost much and would go a long way as an added feature.

One of the best resorts I ever visited. Amazing views. Slightly pricey food at the hotel. But really good vibes.

The Not-So-Good: Unfortunately, my check-in experience was disappointing. I had called the hotel the day before to inform them of my 1:00 PM arrival and asked if early check-in was possible—offering to pay extra if needed. They assured me it wouldn’t be a problem, which was especially important as I was traveling with a baby and hoped to settle in before her nap. Additionally, I informed them that we would be arriving by boat at the back entrance and requested assistance with our luggage. They confirmed support would be available, but no one came to help. Despite all these prior arrangements, we were made to wait 2 hour and 40 minutes past the official check-in time of 2:00 PM. Another issue arose with my room booking. I had reserved a different room through Expedia, but upon arrival, I was given something entirely worse, I tried contacting Expedia multiple times, but their customer service was unresponsive and unhelpful. While this appears to be an issue on Expedia’s end, it remains unresolved, and the lack of communication with Expedia mainly The Great: Despite these issues, the hotel itself is a good place, especially for families with children. The staff were kind, the food, and the facilities well-maintained. One standout was Christian Ramírez, one of the hotel directors. Originally from Cuenca, Ecuador—a city known for its highly educated and warm-hearted people—Christian embodies all those qualities and more. His professionalism, attention to detail was superb !

Very helpful friendly staff. Beautiful setting on fossil island beach. Loved hearing the Muslim call to prayer from the two local masjids within walking distance. Very handy destination for Muslim families particularly.

The hospitality of the staff was incomparable. Whenever we made a request, they accommodated quickly. The views were amazing from the room and the activities were incredible

Great staff. Super helpful.

The housekeeping and pool services were excellent, but not for the front desk gals.

The room didn't have a microwave which I felt was odd and inconvenient. There was no way to reheat my leftovers. A microwave doesn't cost much and would go a long way as an added feature.

We really enjoyed our stay at Princeville Aonang..stayed at Duplex Suite, it was clean and pleasant..Princeville employees are really professional and provided us with excellent service.. even before we check in and after we check out..the location is great and accessible..overall a great place to stay 👍👍👍

Very helpful friendly staff. Beautiful setting on fossil island beach. Loved hearing the Muslim call to prayer from the two local masjids within walking distance. Very handy destination for Muslim families particularly.

Its a beautiful property and the staff is awesome!