Railay Beach Holidays from AU$1,182

This was the worse hotel I have ever checked in. We got there at 12pm and I asked if I could upgrade and the staff did not make any offers or efforts. Then once the room was ready we found the facility a bit old and not update but that part is still ok. The elevator smelled like mold and old room. There was not a bed frame but a bunch of “ply wood” put together as a bed frame. Most hotel sheets are white this one was bege looking not so clean. We went on an evening tour and when we got back around 10 pm my daughter showered and went to bed when she pull the sheets a cockroach came out of the sheets, she climbed on the bed and soon after another one started to run around the room. I called front desk who took 10 min to come and the guy looked at me like it was nothing. We immediately packed and left the hotel and never looked back. The hotel management did not contact me to apologize or nothing also they refused my refund.

The stay was disappointing. There was a leak in the room during our stay, which already created an uncomfortable situation. On top of that, staff entered the flat using their own keys while we were in the property, without proper notice or coordination. The property itself looks abandoned rather than professionally managed accommodation. During the night, there were loud noises coming from the roof area, despite there being nobody staying above the flat, which made it difficult to rest. Even the supposedly white towels looked dirty, with a greyish and worn appearance. Overall, the experience was below normal standards.

Great staff

Best place I’ve ever stayed at with the best hotel staff. Will be coming back, thank you again

The staff are superamazing! They are courteous and friendly. Service is excellent. The place is tranquil and clean. The hotel breakfast menu is great. This is my kind of hotel and resort.