Dominican Republic Waterpark Holidays

All staff are 5 star everyone was very nice and very attentive to the guest. The rooms were huge and very comfortable. Cleaning was good some rooms look like they needed some updates. Air was not working very well and the door to the balcony would not close it was broken.resturants were good but wish they had more options on food for kids. But 5 stars for the all staff again in resturants/pool side and the room service was great! Food was not my favorite part but on the bright side didnt have to pay for that part.

The room was in fairly good condition, but smelled quite musty and the AC didn’t seem to cool it down adequately. Staff was friendly and helpful even when we couldn’t speak their language - always were able to make it work. The busy areas seemed difficult for staff to upkeep (bathrooms, buffet areas during peak times) and the food wasn’t great (although the Kyoto restaurant was the exception to this), however we still had an enjoyable trip.

Great stay Windsurfing equipment needs mending or replacing though

Getting pillows/items took 3-4 calls Buffet food typically more stale, cold, overdone, bland Entertainment- everything starts so late- wish more items could be done earlier When rooms cleaned- never left towels - didn't understand that (like there were literally no towels left in the room once they cleaned and they didn't leave any...?? Vendors on beach- HORRIBLE- every 5 seconds somebody asking to purchase items- it's ridiculous:(((

One night stay after adding a day to avoid the storm in NC. It was reasonably priced and we did a lot in short amount of time.

All staff are 5 star everyone was very nice and very attentive to the guest. The rooms were huge and very comfortable. Cleaning was good some rooms look like they needed some updates. Air was not working very well and the door to the balcony would not close it was broken.resturants were good but wish they had more options on food for kids. But 5 stars for the all staff again in resturants/pool side and the room service was great! Food was not my favorite part but on the bright side didnt have to pay for that part.

The room was in fairly good condition, but smelled quite musty and the AC didn’t seem to cool it down adequately. Staff was friendly and helpful even when we couldn’t speak their language - always were able to make it work. The busy areas seemed difficult for staff to upkeep (bathrooms, buffet areas during peak times) and the food wasn’t great (although the Kyoto restaurant was the exception to this), however we still had an enjoyable trip.

Great stay Windsurfing equipment needs mending or replacing though

Great stay Windsurfing equipment needs mending or replacing though

Occidental Caribe resort over all was very good, but our butler, Juan Carlos is who made our vacation EXELLENT. Juan greeted us at check-in and assured us that he would take care of all our needs, Juan was true to his word! We were a family of 14 in 6 rooms, and Juan remembered each of us and our room numbers. Juan also greeted us with voice message every morning, made our reservations in restaurants, stopped by to visit pool-side, and even personally dropped a friut plate the night befor we left. Juan was fun, friendly, efficient and dedicated. Juan quickly went from staff to friend to family. Thank you Juan Carlos!!! We have stayed in Barcelo properties in the past and have always had a wonderful experience. We could see signs of age in the rooms but we could also see the commitment to update as well. For example, one of our party saw an elevator full of new beds, and staff working diligently in rooms. Our only disappointment was the quality and variety of food. We didn't go hungry by any means but that is the only area Occidental Caribe could improve. Thank you everyone for making our family vacation wonderful!!!