Bintan Island Scuba Diving Holidays

The hotel is still under construction. Overall it was still a pleasant stay as we are doing our shopping during the construction hours. It will be a quiet area without the construction.

Breakfast wide choices , and rated good

Great sea view & very large, clean villa. Staff are engaging & approachable 🌟🌟🌟🌟🌟

slightly dated facilities and food was sub par. going anywhere out of the resort requires a 30 minute drive on average. overall decent for a short stay but nothing too fancy. montigo resort was next door (about 10 min drive) which was good so we could visit their beach club and other facilities easily.

The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc.

Great sea view & very large, clean villa. Staff are engaging & approachable 🌟🌟🌟🌟🌟

The staff were lovely and very helpful. The rooms are a little dated but clean and serviceable. Shower over bath is ok if you are not too tall! Food was good but difficult to navigate as a vegan, labelling could definitely have been better. Great hotel for a few days of total relaxation and rest.

Breakfast wide choices , and rated good

Great sea view & very large, clean villa. Staff are engaging & approachable 🌟🌟🌟🌟🌟