Ko Jum Mountain Holidays

All staff members worked exceptionally hard. One person managed all duties, including driving the shuttle, housekeeping, concierge services, and luggage transportation. The restaurant team was consistently unaware of our VIP discount and encountered repeated issues. Towels were limited, old, smelled bad, and torn, which is uncharacteristic of a VIP hotel listed on Expedia. We used Expedia for our two-week stay, but this hotel was the worst option. The tour arranged by the hotel was also disappointing—unable to see what we paid for. On the last day, the tour agent tried to charge us 500 baht for a Grab ride to the airport, although it only cost us 300 baht via our app. We expected these services to be reliable and honest.

We had a lovey stay at the hotel, it just needed updating. The breakfast was brilliant and the location was fantastic, perfect side to watch a sunrise and very short walk to watch it set on the West side. Rooms were the small problem, it just needs investment as all a little dated. Staff were incredibly helpful and lovely.

Good venue, superb views, excellent staff service

Staff was outstanding but room was facing the road and was quite noisy and showers were cold every day.

Room was clean. Staff was very kind.

nice people, excellent breakfast, good rooms

Very welcoming on arrival with easy check in and out. Staff were always very friendly and happy to help with any questions or advice. Facilities were great and well maintained. Hotel clearly has a focus on being eco friendly. Shuttle to the beach meant the resort was away from the noise of Ao Nang Beach but easy to get to.