South Las Vegas Mountain Holidays

It was a great experience, all the staff very kind, friendly, perfect service. All the areas very clean. Totally recommend.

The ice machine on our floor was inoperable and I asked for access to another floor so I could use their ice machine. I was initially told that I would be given access to another floor but just had to go to the front desk to ask for my key card to be re-keyed. But when I did that, I was given a different answer that all ice machines on all 56 floors of the hotel were not working. That seems very hard to believe. What the front desk told us was that we had to go to the coffee shop and ask them for Ice to fill our bucket. We had to do that several times in our three day stay. To me that seems ridiculous and they clearly were not being honest with us. Why would they turn off all ice machines on all 56 floors in the hotel? plus people staying in hotels need ice, to make drinks in the room or for ice chests to keep food from spoiling. In other respects, the hotel was good, but I consider this ice issue to be both a failure of the facility and also the service quality. A hotel that is supposed to be 4.5. Stars should have working ice machines. Even a motel 6 has working ice machines.

Very nice. Classy place. A little less hectic than other places

Perfect in any aspect!

Overall stay was good. However they lost our bags when we got here, room could've been a little cleaner and smelled a little nicer and they could have had complementary coffee for coffee drinkers.

Only hotel in a Vegas that doesnt have a casino.. And thats is awesome!

Very nice. Classy place. A little less hectic than other places

From the moment you walk up to the desk, the staff were extremely helpful. And friendly, and that helped make a huge difference, because we had never stayed there before. I would definitely recommend going during the week. If you're looking for quieter setting, we left on a Saturday and Friday is when everybody shows up and the guests walking, the halls are very loud at 2 and 4 in the morning. And door slamming, so I would definitely go during the week. If you are not a gambler or serious drinker. The resort shopping was good. I absolutely recommend yellowtail. It was our favorite restaurant of the whole trip and it was just so amazing.

This hotel was right in the middle of the Vegas strip. Not too fond of the rideshare pick ups in the parking garage but other than that, I enjoyed my weekend stay.

Everything about this resort was amazing! I’ll definitely be back!

We have stayed at Mandalay bay several times over the years. It was actually our favorite resort for decent rates, large rooms and an awesome pool/beach. This time our experience was not up to standards. We arrived early morning, so I figured our room wouldn't be available. But we went to the front desk to check in. The person at the front desk would not check us in and told us too use the app too get on the list for early check in. My daughter in law and I both tried and both of us showed that there was an error and couldn't check in on the app. We got back in line and talked to a different front desk clerk. She also would not check us in, and called over another person with a tablet. This lady got us checked in, but was irritated with her coworkers for not checking us in. We then went to check our luggage until our rooms became available. We were given a ticket and were told to scan the barcode at the bell desk and they would bring our luggage up to the desk. Later when we tried to get our bags that way, a different person scolded us No, No, No. That's not how you do it. He instructed us to go to our room and call from there and the bags would be brought up. Then on our 2nd night, our tub and shower drains backed up. It was around midnight, but luckily we only had to wait for 15 minutes for maintenance to show up and unstop the drains. Customer service has really gone down hill for us.