Long Island Kid friendly Holidays

The staff was very friendly and helpful but there were many things in the hotel that weren’t working. Our hotel room had hair everywhere i.e. on the bed, on the wall in the bathroom, in the shower and on the floor. The air-conditioning had gone out in the lobby when we arrived. The self check out where you could buy snacks for the evening wasn’t working. The elevator stopped working and we were staying on the 11th floor. At checkout, we had to search for the employee so that we didn’t miss our plane. Understandably, I know things will happen, but there were too many issues to overlook.

The information about the deposit wasn’t clear. Maybe because I used Expedia to book the information, but paying almost 300 dollars for nonrefundable inclusions (when initially I was told it was the deposit), then being charged my last day as the “deposit” is very annoying