Yucatan Peninsula Beach Holidays

We enjoyed our stay – the staff was exceptionally friendly, the hotel was spotless, and the facilities were great. However, two things need improvement: 1. Pool Chairs – Guests can reserve chairs with flags, but many claim them early in the morning and leave them unused until the afternoon. When I raised this with security, I was told nothing could be done. 2. Dinner – Breakfast and lunch were excellent, but dinner was frustrating. Restaurant reservations filled up as early as midnight the night before, leaving long waits at the buffet. On “Mexican Night,” there were no kid-friendly options, so our children went to bed hungry. With some changes to the dinner system and pool policy, this could be a perfect vacation spot.

The waiters are the best, specially Manases, Carlos and Ramon.

The only suggestion would be to have some drinks Water , lemonade or juice ) on the recepción area for the guess when they arrive at the hotel.

They can improve the buffet options.

Our stay was wonderful. Food is very good and accessible. Staff is very pleasant and ready to serve. The air conditioning unit in our room was a little noisy. We would return again.

We loved staying here. The staff are so friendly and work hard to please each person. Our favourite tram driver (Martin) always greeted us with the biggest smile and always asked how we were doing. The performers put on stellar shows each night. The rooms and grounds were kept clean. Overall an excellent time. There is something there for everyone to enjoy! We would love to go back.

Room ac was not working properly. Very hot room

We enjoyed our stay – the staff was exceptionally friendly, the hotel was spotless, and the facilities were great. However, two things need improvement: 1. Pool Chairs – Guests can reserve chairs with flags, but many claim them early in the morning and leave them unused until the afternoon. When I raised this with security, I was told nothing could be done. 2. Dinner – Breakfast and lunch were excellent, but dinner was frustrating. Restaurant reservations filled up as early as midnight the night before, leaving long waits at the buffet. On “Mexican Night,” there were no kid-friendly options, so our children went to bed hungry. With some changes to the dinner system and pool policy, this could be a perfect vacation spot.

The waiters are the best, specially Manases, Carlos and Ramon.

The only suggestion would be to have some drinks Water , lemonade or juice ) on the recepción area for the guess when they arrive at the hotel.