Bahamas Adventure Holidays

We have been to the Atlantis multiple times and every time we have a different experience. There are a couple of things they can do to better the experience. Especially for the price I expect better. There were a couple of inconveniences, For example : The carpet in our floor smelled bad. Smelled old. If you don’t get towels by 11am you are left without towels. You will need to be at the pool by 9:30 to get lounge chairs. The Seaside bar is lacking music and entertainment. Some employees looked miserable and not friendly. The gym was great! Cleaned and well kept. I appreciate the amenities like the towels and water. The Starbucks drinks are not consistent with what it should taste like. Some beach chairs were broken and old. We had such a great experience with Peter the shuttle driver. He was so nice and welcoming every time our family walked in the shuttle. He was happy and welcomed everyone that came in.

Horrible experience at Atlantis Royal, resort is highly overpriced and overrated as you mostly know. Check-in was delayed by 2 hours and they gave us only $75 resort credit for the “inconvenience”. Front desk was super rude and lack of empathy, we called them multiple times for not having enough towels and toiletries and they either ignored our requests (hint, housekeeping department is a disaster) or their response was always late making us loose valuable vacation time unnecessarily. Upper management is non existent and nowhere to be found if you want to escalate a complaint, also they don’t offer proper training to their employees or supervise them accordingly. We were rudely awaken up every morning at 9am because resort was doing construction like 3 rooms from us and the super loud drilling didn’t let us rest (we were not advised of any ongoing construction job on our wing upon arrival). We also experienced an unacceptable behavior from several resort employees, at Plato’s we were treated meanly by a server, at Claudio’s the server didn’t introduce himself and seems not interested on his job. I do believe the mandatory 15% gratuity imposed by the resort in any purchase and the lack of job accountability make a negative impact on the quality of service received by guests and therefore a repudiable customer service across the board creating a false sense of entitlement on many employees who seem to work without motivation because they got remunerated despite of their efforts

Amazing place! You get to see and interact with many species of sea animals. Kids loved it

We have been to the Atlantis multiple times and every time we have a different experience. There are a couple of things they can do to better the experience. Especially for the price I expect better. There were a couple of inconveniences, For example : The carpet in our floor smelled bad. Smelled old. If you don’t get towels by 11am you are left without towels. You will need to be at the pool by 9:30 to get lounge chairs. The Seaside bar is lacking music and entertainment. Some employees looked miserable and not friendly. The gym was great! Cleaned and well kept. I appreciate the amenities like the towels and water. The Starbucks drinks are not consistent with what it should taste like. Some beach chairs were broken and old. We had such a great experience with Peter the shuttle driver. He was so nice and welcoming every time our family walked in the shuttle. He was happy and welcomed everyone that came in.