Kim Ma Adults Only Holidays

I stayed here for two nights. Even before I arrived they messaged me via WhatsApp and made sure that I had all my arrangements and if I needed anything. When I first arrived in Hanoi, and then flying out with 4 nights in between. As I was traveling from another country I had luggage I didn’t need. They were very accommodating towards me and allowed me to leave my luggage for those 4 days and it was ready for me when I came back. The staff were so friendly and always made me feel like a VIP. Never did they let me carry my bags! On my return, they still remembered me, and even upgraded to a room with a view for free. My luggage remained safe the whole time. The rooms were cozy but definitely fancy and clean. I saw them cleaning the rooms and they really do deep clean them. When I checked out, I forgot my luggage keys in the lounge as I was rearranging my luggage before the airport. I called them using WhatsApp. They again were so accommodating and luckily I’m early at the airport that they sent a Grab to deliver my keys to the airport. They were so amazing, and I’d definitely recommended them to anyone and I would go back again. They are a big reason I love traveling to Vietnam. I would like to give a shout to William/Minh, who really went above a beyond! I cannot express how much gratitude I have right now.

Lee and Da were very accomodating, friendly and helpful.

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.

The Scarlet Cruise was an outstanding experience. The hospitality we felt was unrivaled. This journey through the bay will always be one of the fondest memories I have. Thanks to all the staff for their remarkable efforts to make us want to come back!

Great hotel, staff were excellent. We had a young lady Jelly that helped us book excursions and sort out what ever we needed. Can not recommend the hitel and staff enough.

Great hotel, staff were excellent. We had a young lady Jelly that helped us book excursions and sort out what ever we needed. Can not recommend the hitel and staff enough.

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.

The Scarlet Cruise was an outstanding experience. The hospitality we felt was unrivaled. This journey through the bay will always be one of the fondest memories I have. Thanks to all the staff for their remarkable efforts to make us want to come back!

I stayed here for two nights. Even before I arrived they messaged me via WhatsApp and made sure that I had all my arrangements and if I needed anything. When I first arrived in Hanoi, and then flying out with 4 nights in between. As I was traveling from another country I had luggage I didn’t need. They were very accommodating towards me and allowed me to leave my luggage for those 4 days and it was ready for me when I came back. The staff were so friendly and always made me feel like a VIP. Never did they let me carry my bags! On my return, they still remembered me, and even upgraded to a room with a view for free. My luggage remained safe the whole time. The rooms were cozy but definitely fancy and clean. I saw them cleaning the rooms and they really do deep clean them. When I checked out, I forgot my luggage keys in the lounge as I was rearranging my luggage before the airport. I called them using WhatsApp. They again were so accommodating and luckily I’m early at the airport that they sent a Grab to deliver my keys to the airport. They were so amazing, and I’d definitely recommended them to anyone and I would go back again. They are a big reason I love traveling to Vietnam. I would like to give a shout to William/Minh, who really went above a beyond! I cannot express how much gratitude I have right now.

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.