Kim Ma Adults Only Holidays

We absolutely loved out stay at the Splendid Premium. The staff was exceptionally caring, friendly helpful - everybody at the Splendid went above and beyond. I cannot stress that enough, they made us feel very welcome. Really everybody - across front desk, bell desk, breakfast, rooftop bar, spa, and so on. The location is excellent - it's right in the Old Quarter (which we later learned is the most expensive real estate in all of Vietnam - yet the hotel price was reasonable); lots of activities in walking distance, or a short ride from there. Breakfast selection was great, with some daily variations. We went to the Spa a few times, they knew what they're doing. Slight knock down (4 vs 5 stars) on 'condition and facilities'... it was fine, however if you expect a western hotel standard you may be a bit disappointed (room was rather dark with lack of view, and pool was cold); however, as noted before, this place is in Hanoi's Old Quarter, so that needs to be taken into context. Allover excellent stay, and we would go there again.

Staff were courteous and friendly. Amenities were satisfactory and the room was clean.

The Acoustic Hotel & Spa was amazing. We stayed here for part of our honeymoon and the staff was wonderful. They greeted us at the front door and helped with our luggage. When we checked in they brought us drinks and fresh fruit in the lobby. We had a couples spa package that was so relaxing! The front desk staff greeted us and wished us well every time we left and returned to the property. The rooms were spacious and house keeping kept everything nicely maintained and provided complementary waters, wine, and fruit. Absolutely recommend for anyone visiting Hanoi.

This place was nice. Incredible views and very comfortable beds.

Excellent hotel, excellent facilities, excellent staff. This is my only 5 star review whilst in Vietnam. Very attentive and helpful staff. Nothing was a problem. Special mention to Will at the bar for interesting conversation, Katy for lovely smiles and great help, and Ahn for making me feel welcome. All the staff were friendly and helpful. Highly recommended. Would come back here in a heartbeat.

We absolutely loved out stay at the Splendid Premium. The staff was exceptionally caring, friendly helpful - everybody at the Splendid went above and beyond. I cannot stress that enough, they made us feel very welcome. Really everybody - across front desk, bell desk, breakfast, rooftop bar, spa, and so on. The location is excellent - it's right in the Old Quarter (which we later learned is the most expensive real estate in all of Vietnam - yet the hotel price was reasonable); lots of activities in walking distance, or a short ride from there. Breakfast selection was great, with some daily variations. We went to the Spa a few times, they knew what they're doing. Slight knock down (4 vs 5 stars) on 'condition and facilities'... it was fine, however if you expect a western hotel standard you may be a bit disappointed (room was rather dark with lack of view, and pool was cold); however, as noted before, this place is in Hanoi's Old Quarter, so that needs to be taken into context. Allover excellent stay, and we would go there again.

Staff were courteous and friendly. Amenities were satisfactory and the room was clean.

This place was nice. Incredible views and very comfortable beds.

The receptionist with the glasses was very cute and very helpful

It was nice staying there. Apartment was spacious, modern and well equiped. Manager Bruce and reception staff was very nice. House keeping was not good though. They didn’t clean room daily or when they did not properly. Overall it was a good experience.

I had a suite with bedroom and living area and two bathrooms US$150.. excellent value for the money and a great location. Very walkable. Also, the staff was friendly and helpful. I had an early tour this morning and they took my luggage across the street to a sister hotel, which I really appreciated.. Hanoi Fusion restaurant is across the street and it has incredible authentic Vietnamese food the best I’ve ever had!!