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We loved our stay at Le Mirabeau! We had a beautiful view of the Matterhorn that took our breath away. We loved the breakfast buffet every morning. It was a very easy walk to take the tram to ski. The staff was very friendly and helpful.
Nice place. Staff professional and friendly. Highly recommended.
Gordon
Stayed 1 night in Aug 2023
Response from Mark on 5 Mar 2024
Dear Gordon, We are very pleased to read that you enjoyed your stay with us at the Le Mirabeau Resort & Spa. We are especially pleased about your positive feedback about our team. We would be delighted to welcoming & pampering you again soon with us in Zermatt. Kind regards from the Matterhorn village, The Mirabeau Team
10/10 Excellent
Andrew
1 Aug 2023
Andrew
Stayed 2 nights in Jul 2023
Response from Mark on 5 Mar 2024
Dear Andrew,We are very pleased that you enjoyed your stay with us at the Mirabeau Resort & Spa. We would be delighted to welcoming you back with us in Zermatt!Best regards from the Matterhorn village,The Mirabeau Team
Incredible attention to detail. I will come back. Near the train station makes it the most practical hotel to come and go from.
Kai
Stayed 1 night in Jul 2023
Response from Mark on 5 Mar 2024
Dear Andrew,We are very pleased that you enjoyed your stay with us at the Mirabeau Resort & Spa. We are especially pleased to hear your positive feedback about our service and the location of the property.We would be delighted to welcoming you back with us in Zermatt!Best regards from the Matterhorn village,The Mirabeau Team
Great hotel and location. In general, the staff was friendly. Livia at the front desk was wonderful. Laura, on the other hand at the breakfast area was very rude and yelled at me and my friend in front of everyone for putting the wrong type of bread in the toaster and made sure to make us feel stupid by emphasize that the toaster was only for toasts. I can feel that she did it out of frustration but if this had happened before then put a sign specifying what type of bread needs to go in the toaster instead of yelling people at 8 in the morning, this happened in our last day and ruined our breakfast but our stay was pleasant and our dogs enjoyed the hotel as we did before this incident happened. Despite of this I can't recommend this hotel enough, our room was amazing we had 2 balconies. Thank you Livia as she gave us an upgrade.
Jessica
Stayed 2 nights in Apr 2023
Response from Thank you for your stay on 19 Apr 2023
Dear Jessica,Thank you so much for your visit and for reviewing our hotel. We are very pleased to read that you and your dogs liked our facilities and enjoyed your stay with us. At the same time, we would like to take this opportunity to apologise for the inconvenience you experienced at your last day at the breakfast. May we assure you that we will pass on your feedback.We would be pleased to welcome you at Le Mirabeau Hotel & Spa again anytime and remain with kind regards from the Matterhorn village Livia/Front Desk
We love everything about Le Mirabeau! We travelled to Zermatt for my husbands 50th birthday and could not have been happier with our hotel choice. It is the perfect location, extremely charming throughout, a cozy bar and generous breakfast buffet with staff always willing to make fresh items like omelettes. I left something in our room and they mailed it to me the day we left with no hassle. Our room was upgraded (thank you) and we had an amazing view of the Matterhorn. Lunch at the Bistro was quick and delicious. You will not regret staying here.
April
Stayed 4 nights in Mar 2023
Response from Julia Meitina/Front Desk on 20 Mar 2023
Dear April,thank you so much for your visit and the kind words.It was a pleasure having you with us at Le Mirabeau Hotel & Spa. We are delighted to hear that you were able to enjoy your stay to the fullest and thank you for the compliments from the bottom of our heart - they have been warmly forwarded to our caring staff. We would be pleased to welcome you back with us anytime.Until then, we send you our best wishes.Warm regards from the Matterhorn village
Great location near mini market, Zermatt station, and the Main Street. Friendly and helpful reception staffs, and very nice restaurants.
Kanna
Stayed 3 nights in Feb 2023
Response from Julia Meitina on 5 Feb 2023
Dear Kanna,We thank you very much for your kind feedback regarding your recent stay with us.It is our sincere objective to deliver exceptional service every day and to meet and even exceed our guest’s expectations. We are pleased to hear that we were able to meet your expectations.We look forward to welcoming you back one day and remainwith warm regards from ZermattJulia Meitina/Front Desk
Very nice hotel. Staff was great and the location is terrific!
sara
Stayed 2 nights in Aug 2022
Response from Julia Meitina/Front Desk on 9 Aug 2022
Dear Sara,
Thank you so much for your lovely review. We are glad to hear that you liked it here at Le Mirabeau Hotel & Spa. We appreciate your positive feedback as it motivates us to always do our utmost for all our valued guests. We would be pleased to welcome you in Zermatt again anytime. Until then, we wish you all the best.
With kind regards from the Matterhorn village
The hotel room we had was wonderful with a really nice large balcony #405. The bartender in the lobby is wonderful ( Francesco) spelling not sure of correct, however he deserves a wonderful mention. He represents the hotel with 5 star service. One serious recommendation is whoever the host in the morning needs to lighten up on where they allow guests to sit. The restaurant can be empty and if you ask for window seat she refuses and we watched it happen countless times !!! Allow the people to seat themselves and then accommodate them. Most servers seemed brand new with no clue. Other than that… the location is perfect and we did enjoy the spacious room . Would definitely return. Management please correct the hostess seating issue. It’s not necessary to correct all guest on what table they would like. Thank you !!
Suzanne
Stayed 1 night in Jul 2022
Response from Julia Meitina/Front Desk on 9 Aug 2022
Dear Suzanne,
Thank you so much for your friendly and honest review, We appreciate you taking the time and pointing out all details. Positive feedback inspires us to constantly do our best for our dear guests. As for the breakfast seating situation, certain tables are reserved upfront by repeat clients of ours. All other tables are at a first come first serve basis. We will look into communicating this to all guests better. We hope that you had an enjoyable stay with us and would be delighted to welcome you again anytime.
Warm regards from Zermatt
6/10 Okay
jane
Travelled with partner
29 June 2022
Liked: Cleanliness, amenities
The property is located close to the train station and the town which is super convenient.
I booked a room with Matterhorn view and it was lovely to sit on the balcony and wait to see the Matterhorn. (We didn’t in full).
Room was ok. A few things were in need of fixing, like light switches falling off in your hand.
The room did not have any air con which seems to be a reoccurring issue in Switzerland. The room was boiling and so had to leave the patio door open all night.
The bed was comfortable and there were spare pillows plus robes and slippers.
Didn’t use the pool area but when we looked it was empty.
Breakfast was ok. Things were running out a lot so you had to wait or ask. Bircher was nice and there was a good selection of breads , cheeses etc.
Overall, it was a pleasant place to stay. However for the price I was just expecting a little more luxury.
jane
Stayed 2 nights in Jun 2022
Response from Julia Meitina/Front Desk on 9 Aug 2022
Dear Jane,
We thank you very much for taking the time and leaving us your kind and honest review. It was a pleasure to have you as our guest. For the technical issue of the light switches, which is a one-time case, we truly apologise. We do indeed not have any air conditioning at the hotel. In Zermatt, being a ski resort with an elevation of 1600m, we usually experience mild summers. We would have been pleased to borrow you an fan right away upon request. Your feedback helps us improve as we always strive to provide the best possible service to our valued guests. We hope that despite the circumstances you still had an enjoyable stay with us.
With our best wishes from Zermatt
This is a beautiful hotel, 5 minutes walk from the train station. Nice pool for laps with hot tub in doors. Sauna area is great too. Nice restaurant for dinner, and breakfast buffet is plentiful. The staff could not have been more accommodating.. Matterhorn views are fabulous. Highly recommended!
Really nice hotel! Very family friendly with great service and really good personel; well located near the railway station and mountain train stations; wellness available; a few rooms have Matterhorn view (limited); overall I can highly recommend
The hotel is family run and you can tell by the pride they take with customer service and the hotel itself. The room was excellent. We enjoyed an incredible dinner in each of their restaurants. Their breakfasts were a great way to start the day. We are already planning our next trip and we will stay at the Mirabeau.
Stay one night only but the room was cosy and comfortable. Lucky to have been upgraded to the family room as it had a lovely view of the Matterhorn. The room had all the amenities - bath, coffee, cosy 4-seater round table, etc. Spacious but most of all very cosy. Conveniently located - 5 minutes walk from the train station, shops, restaurants.
Our room was beautiful and spacious. When we checked in we were upgraded to a view room which was absolutely fabulous! Great little hotel convenient to everything.
The place is amazing and a wonder to be in. The hotel is very well located and easy to find, and very well equipped to offer any service to its clients. The room was top, but I would have expected a better view. As a first time visitor I would have expected some more information from the hotel how to get there.
Great location and wonderful views. Wish main restaurant had more options than just tasting menu but not really a big issue, just meant we ate at one of the many restaurants in town.
This is a fabulous hotel where the staff are exceptional. The rooms are very comfortable, the breakfast is excellent and the pool facilities are superb. Would highly recommend it.
The person in the reception was amazing! I absolutely loved this hotel. Normally hotels seem much better in pictures than the real thing, this one is muuuuch better that it looks in the pictures. Location is perfect and the overall amenities are great. Would definitely return and recommend to everyone.
Mostly top notch with exception of some confusion at check in. I’d definitely stay again and room was comfortable with a really beautiful view. It’s pretty central and an easy walk to the train station.
The service and attention to guests was incredible. We stayed in the Alpine residence with a view of the Matterhorn that was spectacular. We highly recommend this property.
amazing location right in the centre of town. staff very helpful and the SPA facilities available to guests for free are the best (free) we've come across in europe
The Mirabeau was home during our stay in Zermatt. The staff are exceptionally friendly, accommodating and efficient. View of the Matterhorn is a constant delight. Pool and hot tub are very relaxing after a day of hiking. Breakfast buffe tis abundant and superb. We absolutely loved being there.
Very good time at the Mirabeau. The staff are absolutely charming and the food and comfort are top notch. It is in a good position to get to the slopes. If I had young children I would look to get closer to the lifts but that is a quibble. Wonderful view of the mighty Matterhorn.