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"Comfortable and great location. A few minutes to the ski resort. "

"The service was amazing. The food at the hotel was amazing, especially the dinner. The staff were friendly and helpful. We had a private onsen in our room which was really a bonus. The public onsens were also very clean and well maintained. The 8F one had great views. The rooms were very spacious. Amenities were great. We loved everything about this hotel and would definitely come back"

"The staff were AMAZING and helped me with several issues of my own cause. The heater in the room worked well. The bed mattress was uncomfortable but sleeping on the duvet always helpful. The tubs were deep and water hot.. happy with my stay "

"Wifi wasn’t work"

"Lovely hotel, within sight of the train station. Excellent buffet breakfast. "

"Nice onsen hotel and we had a spacious Japanese style room. The dinner and breakfast package was excellent. The onsen facility is good. "

"Partner and I shared a room - quite a small space, but totally comfortable for a couple nights! Everything was very clean and tidy, and staff were very friendly. There was a smart TV in the room, and good wifi. They make a good effort for eco-friendliness too! It’s literally a 1-2 minute walk to Aizuwakamatsu Station, and there are plenty of places to eat in the vicinity. They also offer a complimentary breakfast buffet which is lovely! "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

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