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"Great location, reasonable price, spacious room. Family Mart is on site and you can get rice balls, sandwiches, and bento boxes, other goodies. "

"The front desk staff was great and did a great job of checking us in and explaining the shuttle service and facilities quickly and effectively. My only gripe was that the gentleman behind the desk in the spa area was very unpleasant and condescending, both when I went to get detergent as well as change for the dryer he glared at me the entire time and when I asked for help took the 100yen coins out of the machine and pushed them into my hand."

"The breakfast service was fresh but it was a little pricey "

"Found our room very small no where to put out bags . Pleased we only stayed for 1 night."

"Hotel is excellent with very helpful staff and free airport shuttle service which is very helpful. The buffet breakfast was awesome. We even had dinner which was also too good with so many things to eat and we were so full, we could not eat the delicious looking desserts. Drinking water is directly not served in the room as bottles but a pitcher is given which we need to fill from a water dispenser which could be improved I would say. Rest everything is good. If you have a flight from Narita Airport, this hotel is best to choose as per pricing and amenities"

"Great in town location. Easy train access to Airport. While the shuttle bus from the airport is free, it is not that frequent...take the train."

"Would have appreciated a map of how to walk there from train station. There are great escalators."

"The room is very clean 😀"

"It was our first time in Japan and our flight landed at 9pm. We got on the free shuttle and it was very easy to locate. The hotel room was surprisingly huge and we had amenities including pyjamas. The staff were very helpful and attentive. The breakfast buffet was adequate with a lot of variety and the food was really tasty. Air conditioning was not great but there were fans and humidifiers available to rent for free on our floor, so we rented one. There was a currency exchange machine at the lobby and a Family Mart convenience store within the premises, where i did my luggage transfer swiftly and effortlessly. We spent two days at Gateway Hotel before moving to Tokyo and we took advantage of the free shuttle bus to the mall in Narita, where we got a feel of the area. We also got the free shuttle bus to the train station when we checked out. In all, it was a very pleasant stay and i would stay here again when next i visit."