Xiluoyuan Hotels, Beijing

"Lots of options, however the food wasnt great and it was repeated over days "

"Room spotless, excellent shuttle service "

"My stay there was fantastic, its very near wangfujing street which is full of shopping complexes and FnB. Shout-out to the housekeeper madam 孔卫红, she took great care of our room, restock the amenities and does a wonder daily cleaning. On the first night my wife found the pillow to be too soft so she stacked a bathrobe underneath it, the housekeeper noticed this the next day and place an additional pillow for her without us asking. Wonderful!"

"Hotel was lovely and so was the staff ! Needed additional laundry detergent for the machine and asked at the reception and no problem at all, always had new water bottler an new/clean items at the room. "

"Very good experience "

"The Breakfast was very various, Excellent choice. "

"Clean room, great amenities and services. The staffs picked up my package and offered to deliver to my room. "

"The room was really spacious and comfortable. The air conditioner wasn’t responding properly but it wasn’t a problem as it was a bit chilly. The staff was helpful, there was an issue with the lights which they fixed immediately. The hotel is at a five minute walk from a shopping centre area with plenty of restaurants and a tube station (Line 5)"

"The rooms are extremely dated, the cleanliness standard is really poor. The linen had holes, I found hairs on my pillow. Notable build up of dust in the unit with the fridge and behind the desk. I have terrible dust allergies so this was not great. The pillows smelled and the bathroom shelves had mould as well as the grout. The taps were limescale, the bathroom amenities were almost never refilled, (toothbrush, toothpaste) the hairdryers are at least 10-15 years old. Outlets falling off, heavily stained lobby carpets and extremely old and yellowing telephones. The breakfast is 70% reheat of last night's or night befores dinner - I am 100% sure of this being true because I arrived at 6:30am for breakfast, which is when it opens, and the noodles were cold in the tray currently warming up. Breakfast options are very poor and gross, the fruit selection is even worse. If you don't know what a 5 star hotel looks like, then go ahead and book. Had to change my room because of cleaning issues, but you simply cannot fix so many management issues. This is no fault of the reception who tried their best to accommodate but if you're going to be handing yourself stars this was worse than a 3 star hotel. I've stayed in hotels across the globe and this is by far the worst. I lost numerous hours trying to resolve housekeeping failures that shouldn't be my job. Wouldn't recommend this to anyone."