Xihu Hotels, Hangzhou

"Excellent service "

"Excellent place to hold our luggage while we go last minute shop"

"Clean room Helpful personal"

"We went there for vacation. Hotel is right next to the wetland park and nice for a leisure stroll."

"The location isn’t really convenient. Whenever we take a cab back, the driver would drive all the way down the road and make a U-turn back to drop us off. There’s not too many stores downstairs. Ordering take out is very convenient though. The delivery guys would put it in the robot and it would deliver it straight to our room! Staff in the lobby were really nice. The room itself doesn’t feel all that clean. The floors were very run down. The windows didn’t close tightly so we had a lot of noise. The bathroom didn’t feel too clean, luckily we had one time use towels (We avoided the towels.)"

"Everyone is very friendly, the room is small but very clean. The breakfast is tasty with pumpkin porridges, eggs and many other dishes. You can walk to many scenic places of the West Lake. There are also good restaurants close by. Overall the service meets or exceeds the North American standards. "

"Loved the decor both in common areas and in-room. Didn't like that to use the wifi, a staff member had to help us log on to each device separately, and we couldn't do an easy login by ourselves. "

"Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!"

"Wonderful hotel to stay. The staff is always attentive and will go extra miles to make you feel at home. The room is spacious and stylish. There is a self service laundry and nail bar on the second floor, next to a well equipped gym. On the other end of the building on the same floor, there is a comfy lounge area that serves tea and coffee all day. The only inconvenience is the location — it’s on the other side of the main road thus away from everything else. Although there are many small eateries around and a convenience store just downstairs."