Willow Hotels, Houston

"The only issue that I had was the fact that they didn't have a first aid kit available "

"Absolutely terrible. The room smelled like cigarettes and they never cleaned my room not once during my 3 night stay. The breakfast was only packaged sandwiches and refrigerated yogurts. The room key didn’t work each night so I had to go down and get a new key. The “closet” didn’t even make sense because of how small and inconvenient it is. I will never stay here again!"

"very clean and beautifully put together hotel"

"Our stay was just OK. The room was clean and the staff was friendly. The devil was in the details: while the room was clean, our balcony had a left over, partially consumed water bottle left there. The metal cover that hides the hole in the wall at the base of the shower sprayer was not there. The pillows were flat and uncomfortable to sleep on. Following our first night and use of the provided in-room glasses, the cleaning crew did not replace them with clean glasses. Room service was not available when we attempted to place an order 35 minutes before they closed. Finally, the price of the breakfast buffet for the quality and selection was unreasonably high; over $30 for an adult breakfast (excluding tip) and the food was the same quality one finds at most hotels offering free breakfast buffets. Ordering an actual meal off the menu was no less expensive. I expect to pay a premium when staying at a resort, but I also expect the quality of the resort and its amenities to reflect that premium. In this case, the resort failed to provide fair value for the price of its offerings. "

"It was amazing "

"Everything was nice "

"Don’t waste your money staying here. The food is subpar and the rooms dirty. If expecting the free airport shuttle plan on a ride share. None were available."

"Roaches, ants, dirty rooms, non working refrigerators, breakfast was cold and hard."

"Awesome "