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"Wonderful, cooperative, caring staff. Went out of their way to make sure we were comfortable and had no issues with the room or anything else. Love that it was within an easy walking distance of the train station and bus station."

"Amazing staff on check in, so friendly and helpful, made a change from other hotel experiences I’ve had recently. The rest of the stay and room was good, I’ll be back based on your teams warm welcome. "

"Great value and lovely facilities"

"Easy, comfortable and clean"

"My first time staying here and I was not disappointed. There was ample parking along with a lovely beer garden area with good seating and water features. The entrance is a little dimly lit but gives way to tasteful décor and a welcoming reception area as well as a bar. The lady on reception was warm and friendly. My room was on the ground floor which was fortuitous as the sole elevator was not working. The room was really nice with the bathroom providing the piece de resistance with the underheated tile floor which was a first for me. The walk-in shower was amazing and quite therapeutic. They had a 24 hour fitness facility which was quite basic but had enough for a cardio session but couldn't provide a weights workout. They had a couple of work stations although the pec deck was out of order, a good array of dumbells and 2 benches. Unfortunately both of these were flat benches which limited exercises so an adjustable bench would really add value to the stay. A number of dining options both fast food and restaurant were within a 10 minute walk from the hotel which was a great convenience. A great night's sleep followed by a decent cooked breakfast ended a very decent stay where just a couple of improvements would inspire a 5 star rating."

"Very small area for parking. Restaurant food just okay."

"It was ok as a pit stop en route to the north, shower was erratic and food very mediocre, (my poached eggs tasted of curry) but overall not bad"

"Extremely good experience at Horwood House. Everything from the greeting at reception to housekeeping was faultless. Stayed in a deluxe king room which was as expected but above all, very clean and well maintained. Would stay again if in the area. They had the most attentive and polite staff I've ever encountered in a hotel. "

"Great hotel with friendly staff"