Search West Malling Inns

"The reception staff was very very kind and made us very welcome! Thank you!"

"We have stayed at this hotel several times and it never fails to please. Staff are excellent! Friendly, welcoming and nothing is too much bother for them. They are to be praised for their work and the positive image they portray. We will be staying again when we visit the area."

"Great located hotel … easy to park and access central London using the Elizabeth Line. Hotel is modern and spacious rooms "

"Breakfast was decent, room was very comfortable and lovely and clean. Unfortunately there was a bit of guest noise due to a wedding being on, but it wasnt horrendous, am just a light sleeper. Lifts are a little slow to open doors. "

"Yes the bar was well stocked , however the bar tender was unable to do a Bloody Mary cocktail, as he had no training on the subject."

"Good. But cleaner promised to change bedsheets when told but it wasn't changed. "

"Pre-checked in online, staff welcoming, explained where our room was, breakfast and took payment for parking. Our room was on the ground floor, just before the main corridor of rooms to the left of the reception. Our door was opposite staff access to I think the restaurant, the window out onto the garden area. The room was clean (although the net curtains were worn), spacious with a large bed, fridge, desk and fan. Bathroom was clean also. The room was fine, but people seemed to gather outside our door as the corridor area was wider, looking for room numbers on the signage etc. We listened to many conversations, late into the night, hearing them continue to tell others in the party to be quiet when entering the corridor to the other rooms. We were woken at 3am to a group chatting loudly outside our door and again at about 6am to what sounded like staff moving trollies outside the door. The weather was not great, but i think in the summer you would have the noise of the bar garden late into the night too. We used the gym at 7am, a nice well equipped facility, and the pool looked nice also. The restaurant was ok, but expensive! We visited for dinner, my husband said the brisket was bland. The cheese board was nice, but no cutlery apart from a sharp knife was provided, and no small plates given to share. The staff were nice, but no check was done and we had to call someone over for the bill. Breakfast buffet was good, but the hash browns under cooked and the coffee awful."

"Only stayed one night"

"Just back from 2 nights stay at the hotel; I really wished it was longer. Enjoyed it very much. Perfect "