West Main Historic District Hotels, Louisville

"There are better hotels in the area for about the same price. Parking was $30 a night and that was unexpected. The hotel has a smokey scent, which i think is intended but it was very unpleasant and just smelled like campfire to me. The room is cramped when you try to use the luggage carrier in and out. And, since we stayed for 5 nights, the rooms didn't have enough drawers for us both to unpack. They were the most shallow drawers ever, wouldn't close with a sweater in them!"

"Always enjoy our stays here, staff are so friendly and helpful!"

"Great fantastic "

"The hotel overall was a disappointment this time around. Room was not cleaned all the way through small papers on the floor and other small objects on the couch. Woke up early to loud music at 6am and construction/remodeling banging shortly followed. "

"Awesome downtown location! Oliver and Hermina were extremely helpfu. Clean and nice rooms! Will definitely stay again! "

"I was very frusterated with the check-in process and the staff. We booked this hotel to have 2 queen beds and then at check-in which was just before 10pm at night they tried to tell me that they did not have any double queen rooms available and that I was getting switched into a kind room (which was a less expensive room then the one I booked). Never once did they say anything about me getting money back since they were putting me into a different room then what I originally paid for. I asked to speak to a manager and the girl just kept disappearing for long lengths of time and then would come back without a manager. She did this several times and finally came back saying that they magically found a double queen room after all. It seemed like they were trying to hustle us into a different (less expensive) room type so that they could sell our double queen room to someone else for more money. Once again, they were trying to move me to a king room that was less expensive without offering any type of money back for it. I then asked for a manager to contact me which never happened until I had to ask several times for it. We were supposed to be staying at this hotel again in April for 3 nights and I just canceled our stay and rebooked at the Gault House in hopes of having a better customer service experience. I will say that the hotel was very clean and looked very nice though, I just was not happy with how the staff handled us and tried to hustle us out of our room."

"The location was great! By everything we needed. "

"Helpful staff, easy navigation."

"All good "