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"This seemed like a nice hotel with a lot of room choices. It was a bit of a maze. The staff were very good and helpful. Some of the food was way over priced. I ordered the butterfly chicken breast, which was £19.95 and all that turned up was a chicken breast, a small portion of warm fries, 1/2 a tomato and 1/2 a charred onion. A bigger bowl of chips on the menu was £5.95, making the chicken, tomato and onion £15! The staff were very good however and understood. They sorted me out a replacement meal. They admitted that they often felt embarrased when they deliver food to customers as they know it's not very good value for money. I blame the hotel chain for setting the prices and I know there isn't much the staff can do about it. As I say, they were very good with handling and resolving my complaint."

"Clean room. All staff were very helpful and friendly. Excellent amenities but unfortunately did not have time to enjoy them. Perhaps next time."

"Such a comfy and quiet hotel to stay in. Young lady who cleaned our room could not be replaced, just so helpful. "

"Room was unclean .TV didn’t work refurbishments going on Hotel should have closed whilst this is in progress as nothing doing in the hotel"

"Fantastic. "

"The room was clean and spacious. But the shower water didn’t get hot and the room was a little humid. This was a convenient place to stay"

"Parking is good we didn’t have a drink in the bar. We have stayed here many times over the years but it has gone downhill. Poor maintenance in the bathroom… no hot water for a shower or a wash! Went to breakfast and was told we had to be finished within half an hour… people on the next table… the waitress actually asked them to leave!! My husband complained at reception but they just said ok I’ll let them no… with no apology. Also check in not very welcoming! Also they have spoilt the countryside views by putting an 8ft fence up ! We will be looking elsewhere to stay next time! "

"We had 3 nights here and really enjoyed ourselves We made the most of the lovely pool. Had 4 swims in the 4days… the leisure staff were always so helpful and friendly. Very impressed with that and their happy attitudes. We enjoyed the 5*breakfast and ate in the restaurant twice in the evenings. The food was excellent and lots of choice. The staff were super helpful and efficient. Our room was serviced by excellent staff and one particular member really stood out to make our stay comfortable (Simran) … she was consistently super happy and helpful each day. Overall, we had a great stay and enjoyed all the places of much interest close by. Don’t miss Skipton Castle, Grassington, Haworth amongst just a few places. We didn’t get to experience the new restaurant but hope to visit again in the future. "

"Spa was not relaxing and staff were rude"