Unethically practice, no one answering phone on reception, i have left messages about slightly late to reach hotel.
But inhuman behaviour, not allowed to enter in the hotel.
When i reached to hotel, the manager / staff have looked on from window and switched off lights. I was waited for few minutes but no one open the door.
If you put name as hotel, you should allowed people to check-in.
But here, the hotel charged me money and not allowed me to enter in the hotel bcz i m slightly late (just after 12 midnight).
So i have to stay outside in the car for whole night, and when i requested for refund of my money, the hotel manager had refused to refund any single penny. No apologies for the behaviour, and instead of that they have hang up the phone. Very disgusting behaviour.
And surprisingly hotel.com have no apologies for this inhumane behaviour of hotel manager, and replied for complaint as they can't do anything.