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"Hotel overbooked. Got an "upgrade" to a suite which resulted in going from two double beds to a king and a pullout; not informed of this until we walked into the room. Not what we reserved and expected for three people and the pullout was not comfortable. Staff response was lacking, basically "tough ****". Only reason we didn't leave was my teenage daughter's decision to stay since the volleyball tournament was close by."

"Clean modernized room. Got an upgrade for free with late checkout upon check in. $70 for valet parking. Centrally located. Bar closes at 11. "

"Cute boutique hotel but the rooms face the inside so no real daylight. towels are thick but super hard and rough. My biggest issue was no coffee anywhere in the hotel except a restaurant next store which didn’t open til 7am. And they gave me keys to a room someone was already in. But bed comfy an super quiet for sleeping. "

"Very nice hotel. They did a very nice job renovating such an old building and transforming it into a very cool hotel. Snacks and water await you in your room. Hotel bar is nice. Connected to a swanky coffee shop too. Walking distance to most places in the Downtown Crossing area. Definitely recommend. "

"Very nice, very clean, safe neighborhood"

"Good stay. £35 per night local charge is an unjustified excess"

"Love Encore. Best place to stay coming from Maine to go to games at the Garden. Free parking, avoid city traffic, cheap Ubers back and forth."

"Staff was great, the food options available on site were nice. "

"The hotel has been recently renovated, so it's beautiful. It was an easy 10-minute walk from Back Bay Station. Nice bar, safe neighborhood. Highly recommend"