Dear Seyed,Thank you for your feedback. We're glad to hear that you found our staff friendly. Regarding the breakfast, we apologize if the price didn't meet your expectations. We strive to offer a variety of options to cater to different preferences and dietary needs, and we'll take your feedback into consideration as we continue to improve our services. We hope you had an otherwise enjoyable stay and look forward to welcoming you back in the future.Friendly regards,

Dear Jennifer,Thank you for your kind review. We're delighted to hear that you enjoyed your stay with us, particularly appreciating our lovely decor, welcoming staff, and enjoyable breakfast experience. We understand your feedback regarding the absence of a bar on-site. While we currently don't have a traditional bar, we do offer a vending machine with a selection of beverages for our guests' convenience. However, we'll certainly consider expanding our amenities in the future to better meet the needs and preferences of our guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience.Friendly regards,

Dear Mirella,Thank you for sharing your most valuable feedback with us about your recent stay with us.We are very happy that you enjoyed your stay with us and that you had a nice time in Vienna.It is our most important aim to satisfy and even exceed each and every guest's expectations. I apologise for the inconvenience caused with the blow dryer and at the same time many thanks for informing us about it. We look forward to welcoming you back to the Mercure Wien City! Warm regards,Magali

Dear Orkun,thank you for choosing the Mercure Wien City and for your voting. We hope you had a good time in Vienna.Unfortunately we do not know the reason for your dissatisfaction with some aspects of your stay because you did not inform any staff member about this situation or inconveniences; this way we didn’t have the opportunity to react and be able to help you and solve the reason for your disappointment. Nevertheless, we truly hope you will give us the chance to prove that we are indeed good hosts and we would be more than delighted to welcome you again in the near future.Sincerely,Magali Keempes MollGuest Experience Manager

Dear Binyomin, Thank you very much for your excellent feedback! I'm happy that you enjoyed you stay with us in our beautiful city!We hope to welcome you back to our hotel very soon! Sincerely,Kerstin WallnerDeputa Manager

Dear David,thank you for choosing the Mercure Wien City. Great to know that you had a wonderful stay with us and thank you for your fantastic rating on our service. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. I hope to have the pleasure of welcoming you back again soon.Warm regards,Magali

Dear Dorit,thank you very much for your great review despite the inconvenience caused at the beginning. We truly hope that the rest of your stay, after room change, was to your satisfaction. At the reception we have various amenities and hygiene items available to our guests. For the sake of the environment they are no longer available in the rooms, but on request, at the hotel reception.We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one.Sincerely,Magali Kempes MollGuest Experience Manager

Dear Mark,Thank you very much for this fantastic posting!I'm happy to hear you appreciated our unbeatable location, the friendliness of our staff and our cleaning procedures.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we will be happy to welcome you back soon!Sincerely,

Dear Stephen,Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are sorry that the construction work at the hotel has ruined your stay in Vienna, but we informed our guests and collaborators sufficiently in advance about this situation to precisely avoid these inconveniences.Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely,Magali Kempes MollGuest Experience Manager

Dear Eli,Thank you very much for your excellent feedback! I'm happy that you enjoyed you stay with us in our beautiful city!We hope to welcome you back to our hotel very soon! Sincerely,

Dear Becci,thank you very much for your amazing feedback! We are always happy to be a part of a fantastic Vienna experience.Great to read that you enjoyed your stay with us and thank you for your fantastic feedback on our service. I will be sure to share your kind words with the entire team. I hope to have the pleasure of welcoming you back again soon.All the best wishes from Vienna!Sincerely,Magali Kempes MollGuest Experience Manager

Dear Michala,We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is unfortunate to read that your experiences to our property were disappointing and we regret that your stay has not met your expectations.With regards to the heating, I wish to apologize for the inconveniences this may has caused. Thank you as well for your critique and suggestions on improvement. We are attached to the quality of service delivered to our guests, and this is why we are grateful for this return of experience you sent us. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Greetings from Vienna, Magali Kempes Moll Guest Experience Manager

Good day, Thank you for taking the time to share your feedback with us. We are happy to read, that you've had a wonderful stay. I am sorry that our buffet breakfast did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you back to our hotel very soon! Sincerely,Kerstin WallnerDeputy Manager

Dear Shahar, thank you very much for your rating!I hope you will visit us soon again. Kind regards,Kerstin WallnerDeputy Manager

Dear Louisa, thank you very much for staying with us and for your time to rate your stay and write some comments about your impressions! I truly hope to welcome you back in the near future.Kind regards,Kerstin WallnerDeputy Manager

Dear David,thank you so much for this amazing rating!I am happy that you had a good time with us and you enjoyed your time in Vienna. I truly hope to welcome you back in the not so distant future.Friendly regards,

Dear Ludwig,thank you for your time to rate your stay! I am happy that you had a good time with us and that you enjoyed your stay in Vienna! Looking forward to welcoming you soon again :-)Friendly regards,Magali Kempes MollGuest Experience Manager

Good day! Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. I am happy that you enjoyed your stay with us We hope to welcome you as our guest soon again. Kind regards, Kerstin Wallner Deputy Manager

Dear Betsy, Thank you very much for your visit and for taking the time to write a review. We very much appreciate the high rating as well as the great feedback on our location. We hope to welcome you as our guest soon again. Kind Regards, Kerstin Wallner Deputy Manager

Dear Iran, thank you very much for your nice rating and all of your comments! I am happy that you enjoyed your time in Vienna. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. I hope to have the pleasure of welcoming you back again soon. Friendly regards, Magali Kempes Moll Guest Experience Manager

Dear Maria Magdalena, thank you very much for your positive feedback. We are delighted that you appreciate our perfect location and the courteous staff. Getting such feedback is the best motivation for the entire team. We take note of the areas for improvement that you bring to us; your feedback is the best way for us to determine where we should focus our efforts to continue moving forward on continuous improvement. For your next trip to Vienna, we would be happy to accommodate you again. Friendly regards, Magali Kempes Moll Guest Experience Manager

Thank you very much for staying with us and for taking your time to write about your stay with us. It is my pleasure to see that you had a perfect stay and I want to thank you for your great 10-stars rating. Looking forward to welcoming you soon again! Best Regards from Vienna, Tahlia

Dear, Thank you very much for staying with us and for your taking time to write about your stay and your impressions! It is my pleasure to see that you had a great stay and I want to thank you for your 10/10 rating. Looking forward to welcoming you soon again! Best Regards,

Dear Guest, It is so wonderful to read that you had a good time in our hotel and I would like to thank you again in the name of the entire team for this great feedback. Thank you for appreciating our passion and also for sharing your experiences here on Expedia. We are very happy to hear that we could exceed your expectations. Thank you from the whole team which are always here for you and we hope to welcome you back in Vienna in the future. Greetings from sunny Vienna, Magali Kempes Moll Guest Experience Manager

Dear Valerie, It is so wonderful to read that you had a good time in our hotel and I would like to thank you again in the name of the entire team for this great feedback. Thank you for appreciating our passion and also for sharing your experiences here on Expedia. We are very happy to hear that we could exceed your expectations. Thank you from the whole team which are always here for you and we hope to welcome you back in Vienna in the future. Greetings from sunny Vienna, Magali Kempes Moll Guest Experience Manager

Dear Tom, Thank you very much for such a positive Feedback! We appreciate it and hope to welcome you again in the future. Best Regards from Vienna, Tahlia

Dear Guest, thank you for your time to rate your last stay with us and for your nice comments! I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

Dear Yousif, thank you very much for staying with us and for your time to rate your time in Vienna! I am happy to see that you had a good time with us and I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

Dear izhak, thank you very much for staying with us and for your rating! I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

Dear Bryan, thank you very much for your rating and for visiting us in Vienna! Looking forward to may welcoming you soon again, Alexander Mitgutsch Resident Manager

Dear traveller, thank you very much for staying with us and for your rating with the full score! I am happy that you had such a great time in Vienna and I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

Dear Danielle, thank you very much for your time to write some comments about your last stay! I am happy that you had a good time in Vienna and of course we will try to find a solution for the slippery floors in the bathrooms. Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Dear Vladimir, thank you very much for staying with us and for sharing your comments! I am looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Dear Sungjae, thank you so much for staying with us and for your perfect rating! It is my pleasure to see that you had such a great time in Vienna and I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

Dear Elizabeth, thank you very much for the perfect rating! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Dear avi, thank you so much for staying and for the perfect rating! I am happy to see that you had such a good time in Vienna and I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

Dear traveller, thank you for staying and for sharing some impressions about your visit! I am happy to read that you felt welcome and comfortable and I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

Dear Aseel, thank you very much for staying with us and for rating your visit to Vienna! Please note that we have already changed our policies and for your next stay a free bottle of water will be prepared in all rooms! Looking forward to may welcoming you soon again, Alexander Mitgutsch Resident Manager