Expedia Verified Review
5 / 5 Excellent
From the moment we checked in, the staff was very warm and friendly. Although 2 other families arrived just in front of me, they were checked in quickly, so my wait to check in was very minimal. The ladies working at breakfast were very pleasant. Loved that one worker named Roro addressed me as "young man," which made me fell young at age 56. She is very pleasant and has a good sense of humor. Everything is well organized at breakfast with guests entering on the left side and exiting on the right. Also, I like to swim laps. Even though the hotel was booked, I had the whole pool to myself Sunday morning. You just have to get someone from the front desk to use a card to let you into the pool area. Also, I asked one of the cleaning staff for a late checkout at noon rather than 11:00. She cheerfully let me know it was no problem and radioed her staff to let them know. Overall, a very positive experience. I will definitely stay here again.
Holiday Inn Express Rochester - University Area, an IHG Hotel
A verified traveller stayed at Holiday Inn Express Rochester - University Area, an IHG Hotel
Posted 4 days ago