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Staff was very accomodating

I loved my stay at the Hyatt. The staff was so kind and helpful especially at the restaurant. Would absolutely stay here again and def recommend to others visiting Rochester. Thank you so much for a great week.

We had a nice large room and they offered a continential breakfast.

From the moment we checked in, the staff was very warm and friendly. Although 2 other families arrived just in front of me, they were checked in quickly, so my wait to check in was very minimal. The ladies working at breakfast were very pleasant. Loved that one worker named Roro addressed me as "young man," which made me fell young at age 56. She is very pleasant and has a good sense of humor. Everything is well organized at breakfast with guests entering on the left side and exiting on the right. Also, I like to swim laps. Even though the hotel was booked, I had the whole pool to myself Sunday morning. You just have to get someone from the front desk to use a card to let you into the pool area. Also, I asked one of the cleaning staff for a late checkout at noon rather than 11:00. She cheerfully let me know it was no problem and radioed her staff to let them know. Overall, a very positive experience. I will definitely stay here again.

Very clean, nice landscaping, large parking lot right out front.

Well maintained. Staff was exceptionally warm and accommodating. Hot breakfast was excellent… best scrambled eggs ever! Spacious room and comfortable bed. We have stayed here before and will definitely be back.

Was in walking distance to various things that is what I loved the most

9

nice spacious room, hotel was clean and inviting. Staff was really nice and helpful. Felt safe during covid