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Overview of DoubleTree by Hilton Rochester

Photo gallery

Lobby
Indoor pool
Indoor pool
Premium bedding, in-room safe, desk, iron/ironing board
32-inch LCD TV with cable channels, MP3 docking station

DoubleTree by Hilton Rochester

3.5 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationVeterans Memorial Park3 min drive
    Popular LocationBill Gray's Regional Iceplex4 min drive
    Popular LocationMarketplace Mall6 min drive
    AirportRochester, NY (ROC-Greater Rochester Intl.)9 min drive

Choose dates to view prices

  • Standard, One King and One Sofa Bed

    4.2/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsStandard, One King and One Sofa Bed
  • Standard, Two Double Beds

    4.3/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More detailsStandard, Two Double Beds
  • One King Bed, Non-Smoking, Accessible

    4.2/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsOne King Bed, Non-Smoking, Accessible
  • One King Bed, Accessible, Roll In Shower

    3.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsOne King Bed, Accessible, Roll In Shower
  • Junior Suite, 1 Bedroom

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite, 1 Bedroom

About this area

Rochester

Located in Rochester, DoubleTree by Hilton Rochester is near the airport. Travellers eager for a bit of culture can stop by Strong, while those who have shopping on the agenda may want to visit Marketplace Mall and Eastview Mall. Looking to enjoy an event or a match? See what's going on at Bill Gray's Regional Iceplex or Blue Cross Arena.
Popular Location

What's nearby

  • Veterans Memorial Park - 3 min drive
  • Bill Gray's Regional Iceplex - 4 min drive
  • Tinker Nature Park - 5 min drive
  • Strong Memorial Hospital - 6 min drive
  • Marketplace Mall - 6 min drive

Getting around

  • Rochester Station - 14 min drive
  • AirportRochester, NY (ROC-Greater Rochester Intl.) - 9 min drive

Restaurants

  • Bistro 252 — 1 min walk
  • The Atrium Lounge — 1 min walk
  • Sticky Lips BBQ Juke Joint - 9 min walk
  • The King and I - 10 min walk
  • Palmer's Direct To You Market - 10 min walk
View map

About this property

DoubleTree by Hilton Rochester

3.5-star hotel near Bill Gray's Regional Iceplex
Along with a restaurant, this smoke-free hotel has an indoor pool and a 24-hour fitness centre. Free WiFi in public areas, a free airport shuttle and a free shopping centre shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business centre and conference space. All 248 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences such as fridges and coffee makers. Guests will also find MP3 docking stations, room service (during limited hours) and premium bedding.
DoubleTree by Hilton Rochester offers 248 forms of accommodation with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and microwaves can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Motorhome/coach/lorry parking on site
  • On-site parking is wheelchair accessible
  • Free return airport shuttle from 5 AM to 11 PM
  • Airport shuttle on request
  • Free local area shuttle
  • Free shopping centre shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: USD 14.95 for adults and USD 8.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Dry cleaning service
  • Free area shuttle
  • Free cots/infant beds
  • Indoor pool
  • Microwave (on request)
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Luggage storage
  • Porter

Languages spoken

  • English

Business services

  • 24-hour business centre
  • Conference space (10000 square feet)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 15.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 14.95 for adults and USD 8.95 for children (approximately)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 7:00 AM to 9:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

Frequently asked questions

Can I cancel my reservation for free at DoubleTree by Hilton Rochester and receive a full refund?
Yes, DoubleTree by Hilton Rochester offers free cancellation on select room rates, because flexibility matters! Please refer to DoubleTree by Hilton Rochester cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at DoubleTree by Hilton Rochester?
As of 19 Jan. 2021, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Rochester on 22 Jan. 2021 start from AU$174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does DoubleTree by Hilton Rochester have a pool?
Yes, this property has an indoor pool. Pool access is from 7:00 AM to 9:00 AM.
Is DoubleTree by Hilton Rochester pet-friendly?
No, only service animals are welcome at the property.
What time is check-in at DoubleTree by Hilton Rochester?
Check-in is from 4:00 PM - anytime.
What time is check-out at DoubleTree by Hilton Rochester?
Checkout is at 11:00 AM.
Does DoubleTree by Hilton Rochester provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Where is DoubleTree by Hilton Rochester located?
Situated near the airport, this hotel is 1.4 mi (2.3 km) from Bill Gray's Regional Iceplex and 1.9 mi (3 km) from Marketplace Mall. University of Rochester and Nazareth College are also within 6 mi (10 km).
4.2
Very good
Rating 5 - Excellent. 366 out of 756 reviews
5 - Excellent 48%
Rating 4 - Good. 257 out of 756 reviews
4 - Good 34%
Rating 3 - Okay. 75 out of 756 reviews
3 - Okay 10%
Rating 2 - Poor. 37 out of 756 reviews
2 - Poor 5%
Rating 1 - Terrible. 21 out of 756 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service
There are some used bottles behind the furniture, no breakfast included.
Stayed 7 nights in Nov 2020

1/5 Terrible

Travelled with family and small children
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
Everything was bad including the service This was a mess allnover
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service
For the price and reason for travel it was overall a good hotel. The staff was remarkable. My only complaint is that our rooms bathtubs were in pretty bad shape, so much so that the kids refused to use their shower. They did a good job at making sure social distancing was followed. I would stay here again.
Stayed 1 night in Oct 2020

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort
Average Room Ridiculous Price
Upon arrival the room that was originally mine had plumbing issues to where the toilet was leaking over the floor. The door didn’t lock so we had to use the deadbolt and go in and out the sliding door. The clerk moved our room and after moving into that room I’ve noticed the clothes were soaked from the toilet. So I had to come out my spending money for my trip for our laundry and the travel to find the nearest laundromat. Breakfast was a no go due to covid. The tv was missing a plug so we couldn’t watch tv when we was inside our room. For the price I spent I feel I could’ve went elsewhere definitely since the cookies were never there during our stay. Don’t know why it’s the price it is besides the great scenery indoors.
Stayed 3 nights in Jul 2020

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