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Civic Hotel Autograph Collection

4.0 star property
Eco-certified hotel with 24-hour front desk and coffee shop/cafe

Photo gallery for Civic Hotel Autograph Collection

Relax by the rooftop pool surrounded by pillars and enjoy a tranquil atmosphere.
Welcome to the stylish reception area, featuring a central staircase and U-shaped reception desks with digital displays.
Enjoy a city view from our café with a counter, coffee machines, and a selection of pastries.
Enjoy a panoramic city view from the comfort of this stylish room, featuring a cozy armchair, dining table, and wine glass.
Enjoy a panoramic city view from the comfort of this spacious apartment, featuring large windows and a modern design.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Room service
  • Bar
The current price is AU$409
includes taxes & fees
6 Sept - 7 Sept

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 King Bed, Corner

Relax in a stylish room with a large bed and city view, featuring a blue armchair and floor lamp.

Room, 1 King Bed, Corner

9.2 out of 10
Wonderful
(30 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LED TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Two single beds with white linens and matching pillows, a desk and chair, and a city view.

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(32 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LED TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Enjoy a panoramic city view from the large window, with a comfortable bed and modern amenities.

Room, 1 King Bed

9.0 out of 10
Wonderful
(32 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LED TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed

Relax in a serene space with a large bed, a view of a landscape painting, and a large window.

Room, 1 Single Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
LED TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

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About the area

Map
13475 Central Avenue, Surrey, BC, V3T 0K2

What's nearby

  • Central City Shopping Centre - 4 min walk - 0.4 km
  • Holland Park - 7 min walk - 0.7 km
  • Guilford Town Centre - 4 min drive - 4.0 km
  • Hard Rock Casino Vancouver - 8 min drive - 7.9 km
  • Lougheed Town Centre - 12 min drive - 13.6 km

Getting around

  • Surrey Central Station - 3 min walk
  • Coquitlam Central Station - 15 min drive
  • Vancouver International Airport (YVR) - 38 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Trees Cheesecake and Organic Coffee - ‬3 min walk
  • ‪Big Star Sandwich Co - ‬4 min walk
  • ‪Tim Hortons - ‬4 min walk
  • ‪Starbucks - ‬12 min walk

About this property

Civic Hotel Autograph Collection

Upscale eco-certified hotel located in City Centre
Take advantage of a terrace, a coffee shop/cafe and dry cleaning/laundry services at Civic Hotel Autograph Collection. For some rest and relaxation, visit the hot tub. The on-site restaurant, Prado Cafe, offers breakfast, lunch, dinner and light fare. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
Other perks at this hotel include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Free newspapers, concierge services and luggage storage
  • A water dispenser, a reception hall and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 144 rooms include comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and heating

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Filipino, Hindi, Romanian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10 AM for a fee: CAD 27 for adults and CAD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dominion Bar & Kitchen
  • Prado Cafe

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (7,978 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 21 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 20 2025 to August 8 2025 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CAD 500.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately CAD 27.00 for adults and from CAD 15.00 for children
  • Self-parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Civic Autograph Collection
Civic Autograph Collection
Civic Hotel Autograph Collection Hotel
Civic Hotel Autograph Collection Surrey
Civic Hotel Autograph Collection Hotel Surrey

Frequently asked questions

Does Civic Hotel Autograph Collection have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 9:00 PM. The swimming pool will be unavailable from July 20 2025 until August 8 2025 (dates subject to change).

How much does it cost to stay at Civic Hotel Autograph Collection?

As of 6 Aug 2025, prices found for a 1-night stay for 2 adults at Civic Hotel Autograph Collection on 6 Sept 2025 start from AU$408.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Civic Hotel Autograph Collection pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 50 kg per pet. There's a fee of CAD 50.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Civic Hotel Autograph Collection?

Self-parking is available for CAD 20 per day.

What time is check-in at Civic Hotel Autograph Collection?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Civic Hotel Autograph Collection?

Checkout is at noon.

Where is Civic Hotel Autograph Collection located?

Located in City Centre, this eco-certified hotel is within a 15-minute walk of Central City Shopping Centre and Holland Park. Guilford Town Centre and Bear Creek Park are also within 3 miles (5 km). Surrey Central Station is only a 3-minute walk and King George Station is 12 minutes.

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Civic Hotel Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 668 out of 1000 reviews
Rating 8 - Good. 213 out of 1000 reviews
Rating 6 - Okay. 49 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Malika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was great from the room , the room is well designed , clean and nicely layout
Stayed 1 night in Aug 2025

10/10 Excellent

Destiny

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is very gorgeous and clean all the staff was lovely and I very much enjoyed my stay I will be staying here again!
Stayed 1 night in Jun 2025

10/10 Excellent

Tamara

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and rooms were very nice. Staff was exceptional. Easy access to skytrain.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kaulay

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, comfortable, and located close to the highway and public transit. Also has lots of great food selections near by. Would recommend to ppl looking to have a comfortable stay while visiting Vancouver.
Stayed 3 nights in Jun 2025

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Interesting neighbourhood.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jagdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Dina

Liked: Property conditions & facilities
Great
Stayed 2 nights in Jul 2025

10/10 Excellent

Sukhdip

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing room and view. Very clean and professional service. Extra pay for parking.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff and service,,
Stayed 2 nights in May 2025

10/10 Excellent

ranjit

Everything was perfect. Will stay here again for sure
Stayed 1 night in May 2025

8/10 Good

Erik

Liked: Amenities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great staff.
Stayed 3 nights in Mar 2025

6/10 Okay

Lane

Liked: Amenities
It was okay
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The pool and ordering drinks and food poolside!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a couple days. Staff were all amazing and friendly. Our room was very clean. Would definitely stay here again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at the Civic, will definitely be back. The rooms are beautiful.
Stayed 2 nights in Mar 2025

6/10 Okay

Pam

Liked: Cleanliness, staff & service, amenities
Very run down area. The bed was warped on one side. Felt like you would roll off when you slept on your side. Other than that the too Was excellent. We ordered breakfast in Ben but the eggs were very runny. Not edible. The rest of the breakfast was very tasty.
Stayed 1 night in Aug 2025

10/10 Excellent

PURNIMA LATA

Liked: Amenities
Everything about this property was lovely. There was a water leak in my shower and when I notified they immediately wanted to transfer however since I was going to leave the next I declined but extremely responsive and helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, we enjoyed our stay. Front desk was helpful with all my requests. Will definitely stay here if i come back to this city.
Stayed 1 night in Feb 2025

10/10 Excellent

Bobby

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property specially for a family.
Stayed 1 night in Sep 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are amazing. The location, not so much. Right beside the Surrey train station...noisy and dirty on the south side.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gowthaman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and stylish
Stayed 1 night in Apr 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to find once off the main Trans-Canada Highway. Very clean and friendly staff. Even though we had to pay for parking in the parkade, $15 was reasonable for the night. Guildford Mall was a quick drive away. We didn’t get a chance to use the pool or hot tub, but it looked cool. We stayed in a corner king room. Views were pretty and we’d stay here again!
Stayed 1 night in May 2025

10/10 Excellent

Carolyn

Liked: Amenities
Very nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay!
Stayed 2 nights in Jul 2024