Van Giang Holidays from AU$1,069

This is my second time staying with the hotel. It is also the only hotel in Hanoi that I wish to stay at. The staff is excellent, and so friendly. The bed was amazing, and the breakfast is great!

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

We stayed overnight and the rooms were not that clean. We feedback to the staff on the cleanliness issue and when returned later for a 2 night stay, the conditions of the rooms were much better. Overall a good stay. The staff were great and helpful. They quickly made improvements which we appreciated.

Beautiful hotel, room was spacious and great views across the valley. We arrived early and they got us into our room within 45mins which we appreciated. The dining staff were not so good, we asked for a table and was told they would call our room once a table was free, we waited 1hr 30mins with no call, we went back to find lots of empty tables with used plates, no attempt was made to clear them the rest of the time we were at the restaurant. When we asked for the dessert menu we were refused service due to the time. Overall i would stay again but eat in the town.