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"I skipped rating staff because I had no contact with anyone. Easy self parking, keyless entry, room was clean, comfortable and maintained well. In my experience, this has been the same since discovering and being guests at TRU (by Hilton) for years."

"Breakfast was good there was a nice selection of things. Staff were very friendly and helpful. Would stay here again. "

"Everything was excellent and I was definitely surprised because initially I was going to the Hilton but Hyatt was competitive with the prices & glad I came well worth it 👌& better than the Hilton"

"Didn’t like how we had to pay to park in the parking garage. Should be included with your stay. Free breakfast on the 13th floor was good but could have had a couple more things to pick from."

"The cleaning in the room was not that perfect."

"The location is an isolated corner of Downtown Albany, under over-bridges on one side and an empty parking lot / Greyhound Bus stand on another, with a huge abandoned dilapidated building in front. But the Hotel itself is well maintained, sufficiently staffed, with all amenities that you'd expect in any other Hotel. The room was clean and good. Wi-fi speed was good. Morning breakfast, between 6 and 9:15am, had all that you'd expect in a complimentary BF. I would recommend."

"Very pleasant staff"

"Easy parking, friendly staff and great room"

"Great restaurant very nice Gym. Good stuff!"