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"I am not a “Karen” but do expect some level of professionalism from a front desk staff. This is what gives me a first impression for the safety and cleanliness of the hotel. One employee was on FaceTime and the other was eating ice cream when I walked in. Check in was fairly easy but I was surprised to be charged an $11 parking fee. The pool was fine. Not the hotels fault, but I was in a room next to people who were loud and I thought they were in the hallway until I heard them using the microwave which means they were in the room next to me but the walls are just very thin apparently. I usually stay next door at the Cambria but booked this hotel simply so my daughter could use the pool, but was not impressed overall. "

"Very clean room at an affordable price. Would definitely stay again if passing through the area. "

"No bar.parking ok"

"Great place to stay with airport shuttle and free parking for the week while away!"

"No"

"We really enjoyed our stay at the M Hotel in Buffalo. Its location was perfect—close to both restaurants and the mall—so it was easy to keep the kids entertained between family visits. The pool was excellent, and having access to a laundry room was a huge plus (with no wait, which was surprising). Even though the hotel was busy with kids in town for local tournaments, it never felt loud or chaotic. The kids were well-behaved, which made for a relaxed and comfortable stay overall."

"Front desk was very friendly and accommodating. Room was clean, bathroom spacious and clean, and we enjoyed our stay. "

"The best place for a getaway with your family ! Room was clean and comfortable for all 6 of us . Adam at the front desk made the check in process super easy and fast . Waterpark was very nice and relaxing . I can’t wait to go back again "

"We booked rooms with 2 beds per room. Hotel did not have these rooms available. They assigned us rooms with 1 bed per room."