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Well this guest could not check in due to not being able to provide... The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.This is a bank requirement in order to stop fraud.

Thank you.

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False and Misleading Statement of Facts.I answered the phone to you during my lunch break. I noticed a heightened abrupt tone in your voice when you asked to check in at 9:30am. We are a very popular motel where guests tend to hang around and enjoy the panoramic Sea View.So I explained that Guests are still vacating their rooms until 10:00am. Then the cleaners start. Because you booked through Wotif. The correct protocol is to send me a message through Wotif for changes to your booking. Then I would look into options available to you.Your reply to me was in a heightened abrupt tone and your words were not very nice. This behavior towards staff will never be tolerated. Because you were so abusive and upset with my reply. In the middle of my meal I sent you a generated letter that had three different options for you that would work. I received no reply for days so I then reached out to you via Wotif to try to help you.Then a few days later I received a response that you had booked somewhere else.Instead I receive a False and Misleading Statement of Facts Review. All the communications are recorded in the Watif message center.

Thank you ! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

We are a non-smoking property.

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Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

We never took a deposit from you.The mattress is a pillow top in excellent condition.We tried phoning you and you did not return our call.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to write a genuine review and informing future guest what to expect by sharing your experience.

Michael, thankyou for your review. In future stays, we recommend you book the room with your own credit card, to avoid raising many flags in the check-in process. It's imperative that you read the booking confirmation where this information is made aware to you, including check-in times which you unfortunately disregarded. Additionally this information is also made clearly visible prior to choosing to book with us on the booking page.

Thank you very much! for taking the time to write a genuine review and informing future guest what to expect by sharing your experience

Thank you! for taking the time to write a review and informing future guest what to expect by sharing your experience

Thank you! for taking the time to write a review informing future guest what to expect by sharing your experience

Thank you very much! for taking the time to write a genuine review and informing future guest what to expect by sharing your experience.

Thank you for your review.

Thank you for your review. If you had read on the booking page Under Room amenities - You need to know - Important information - There you will see all the information that you didn't know about... Government-issued photo identification and a credit card may be required at check-in for incidental charges. You'll be asked to pay the following charges at the property: Cleaning deposit: AUD 100 per stay

Thank you Vicki for your review.

''Thank you!'' for taking the time to write a genuine review and informing potential guests what to expect by sharing your vision through experience.

Thank you very much! for taking the time to write a genuine review and informing future guest what to expect by sharing your experience.

After offering you a full refund you would not leave. As you said, ''you were too exposed''. Because the room you booked did not suit your special needs we moved you to the most private hiding place that we call sleepy hollow. Then you smoked in a non-smoking Motel outside your open window on the terrace under other guests' open windows who complained about the smoke so I had to tell you to smoke 10 meters away. There were at least 12 cigarette buts in one evening that I cleaned up.

Thank you very much! for taking the time to write a genuine review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to write a genuine review and informing future guest what to expect by sharing your experience.

Why after staying for two nights did you book for seven more if what you are saying is true?

Thank you ! for taking the time to write a genuine review and informing potential guests what to expect by sharing your vision.

Thank you ! for taking the time to write a genuine review and informing potential guests what to expect by sharing your vision.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to write a review and informing future guests what to expect by sharing your experience.

Thank you ! for taking the time to write a genuine review and informing potential guests what to expect by sharing your vision.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience. All of these minor issues could easily have been resolved if you had discussed them with us.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Mollymook Ocean View Motel Management advises all future guests to read the Special check-in instructions and important information that you need to know and we should mention. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property and the amenities, guest services supplied. Designated smoking areas (fines apply). Sharlene did not read these or follow the listed House Rules, Check-in hours/procedures, Terms/Conditions. Unfortunately Sharlene and her partner arrived 1.20 hours too early, and could not provide the Credit card they paid with so I then had to refund and process the payment again. Due to the merchant policy combating fraud which requires us to verify the guests name on the Credit Card that they booked with that matches their face with there name on their ID and official address. They thought they could smoke outside their room instead of at the allocated-smoking-tables even after being informed by management they still proceeded to smoke outside their room, upsetting and affecting other guests' fresh air. Butts in the garden and there is nothing worse than being woken up with second hand smoke wafting into your bedroom window.

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Thank you.

Thank you for your Review

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Wow you've have made our day! by taking the time in writing an excellent review. You have not only boosted our level of joy in service but increased our review to a more realistic score. Thank you!

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

Thanks a lot for your excellent review

Thank you for your review.