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"Great breakfast and staff was amazing especially the guy on the front at night"

"In a phone call from someone from the hotel ( turns out they were from the Crescent hotel, owned by by same company,) I specifically asked about breakfast time as we had to be at Assembly rooms at 8 am. I was assured breakfast started at 7.30, even on a Saturday. On arrival I found this was not the case. The person on reception assured us that it would be be sorted with either the chef coming in early or us being walked round to other hotel. Saturday morning staff knew nothing about this but did take us to other hotel. The lift was an act of faith; we only used it going up, despite mobility issues , and twice had to get a member of staff to get the lift as the door did not always close properly. Meal in the bar was excellent…but was the restaurant ever open for anything other than breakfast? We also had to ask for more toilet roll; even budget hotels leave you a spare!"

"The Bedrooms are in a decent condition. A hot Shower. Tea and Coffee. Television. The Breakfast Menu was sufficient. It provided Scrambled Eggs. Sausages. Beans. Ham. Cheese. Bread. Pastries. Tea and Coffee. The Bar provides Snacks. Beverages. Alcohol. The Staff are reasonable. There is a Lounge area. "

"Excellent position, very helpful and friendly staff. Leisure facilitues excellent. Room clean and tidy, everything you would need and a balcony too. I would recommend"

"The rooms are spacious, but a bit dated. The mattress was hard for me. The bathroom needed tiles fixing, the shower was powerful and pleasant. We booked dinner at 7.30 pm waited for our simple grilled chicken almost an hour, no one informed us until we asked what is going on. The breakfast was shambolic -£24 per person and barely any food available, no pastries, we waited for fried eggs as they run out. The employees available as breakfast hosts were not welcoming and engaging at all, so disappointing. Overall not good value for the money."

"Excellent location and lovely staff. Only marked down as no tea or coffee in the room."

"Poor WiFi, additional charges for parking even it's not shown in the booking site."

"Good location, clean and tidy, good sleep."

"Great hotel in a good central location"