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Papaya Playa Project, Tulum, a Member of Design Hotels

4.0 star property
Beach hotel with 2 outdoor pools and full-service spa

Choose dates to view prices

This upscale family-friendly hotel near Tulum Beach offers a complete escape with a beach bar, spa with detox wraps and Swedish massages. Enjoy continental breakfast with ocean views, relax in private beach cabanas, lounge by two outdoor pools, or play beach volleyball.

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Spa
  • Breakfast included
  • Room service
The current price is AU$645
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Room (Casa Viento)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Viento)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Room, Private Pool (Casita Jungle, Ground Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool (Casita Jungle, Ground Pool)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool, Ocean View (Casita, Rooftop Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool, Ocean View (Casita, Rooftop Pool)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool (Casita Jungle, Rooftop Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool (Casita Jungle, Rooftop Pool)

Highlights

Individually furnished
Individually decorated
Private pool
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Coco)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Coco)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Arena)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Arena)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Sleeps 8
  • 4 King Beds

View all photos for Room, Private Pool, Ocean View (Casita, Ground Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool, Ocean View (Casita, Ground Pool)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Casita)

Room, Ocean View (Casita)

Room, Ocean View (Casita)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Palapa)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Palapa)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Palma)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Palma)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Sleeps 8
  • 4 King Beds

View all photos for Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View

Highlights

Individually furnished
Individually decorated
Private pool
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780

What's nearby

  • SFER IK - 2 min walk - 0.2 km
  • Tulum Beach - 18 min walk - 1.5 km
  • Las Palmas Public Beach - 6 min drive - 3.2 km
  • Playa Paraiso - 7 min drive - 3.9 km
  • Tulum Mayan Ruins - 13 min drive - 5.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 104 min drive

Restaurants

  • ‪Kin Toh - ‬2 min walk
  • ‪Maya Tulum - ‬17 min walk
  • ‪Papaya Playa Beach Club - ‬2 min walk
  • ‪Mirador by Azulik - ‬2 min walk
  • ‪Zamas Restaurant + Bar - ‬7 min walk

About this property

Papaya Playa Project, Tulum, a Member of Design Hotels

Upscale family-friendly hotel near Tulum Beach
You can look forward to free breakfast (local cuisine), a nightclub and a beach bar at Papaya Playa Project, Tulum, a Member of Design Hotels. With a private beach, free beach cabanas and beach massages, this hotel is the perfect place to soak up some sun. Indulge in a Swedish massage and a facial at Spa Papaya Playa, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Enjoy on-site activities, such as beach yoga and beach volleyball. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools, along with sunloungers
  • Free self-parking
  • Bike hire, extended parking and a round-trip airport shuttle (surcharge)
  • A free beach club on-site, express check-out and a banquet hall
Room features
All 87 individually furnished rooms boast thoughtful touches such as air conditioning, in addition to amenities such as late-night room service and free WiFi.
Other amenities include:
  • Recycling and composting
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • Wardrobes/cupboards, childcare services and ceiling fans

Similar properties

Bathroom sink

Azulik - Adults Only

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
7.8 out of 10, Good, 874 reviews
The price is AU$513
includes taxes & fees
20 Nov - 21 Nov
Azulik - Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit and window guards
Property Registration Number 009-007-001572/2025

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project
Papaya Playa Project A Member of Design Hotels
Papaya Playa Project, Tulum, a Member of Design Hotels Hotel
Papaya Playa Project, Tulum, a Member of Design Hotels Tulum

Frequently asked questions

Does Papaya Playa Project, Tulum, a Member of Design Hotels have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Papaya Playa Project, Tulum, a Member of Design Hotels?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Papaya Playa Project, Tulum, a Member of Design Hotels on 1 Dec 2025 start from AU$645.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Papaya Playa Project, Tulum, a Member of Design Hotels pet-friendly?

No, pets are not allowed at this property.

How much is parking at Papaya Playa Project, Tulum, a Member of Design Hotels?

Self-parking is free at this property.

What time is check-in at Papaya Playa Project, Tulum, a Member of Design Hotels?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Papaya Playa Project, Tulum, a Member of Design Hotels?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Papaya Playa Project, Tulum, a Member of Design Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 180 per vehicle applies.

Where is Papaya Playa Project, Tulum, a Member of Design Hotels located?

Located in Zona Hotelera, this beachfront hotel is in a national park and within a 10-minute walk of SFER IK and Tulum National Park. Tulum Beach and Playa Paraiso are also within 2 miles (3 km).

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Reviews

Papaya Playa Project, Tulum, a Member of Design Hotels Reviews

8.0

Very good

8.4

Cleanliness

7.8

Location

8.2

Staff & service

9.0

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 192 out of 364 reviews
Rating 8 - Good. 64 out of 364 reviews
Rating 6 - Okay. 35 out of 364 reviews
Rating 4 - Poor. 31 out of 364 reviews
Rating 2 - Terrible. 42 out of 364 reviews

Reviews

10/10 Excellent

Jodey

Lovely resort great staff and amenities!
Stayed 4 nights in Sep 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel .
Stayed 2 nights in Apr 2023

10/10 Excellent

Zvikomborero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you think of paradise, think of this place
Stayed 4 nights in May 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay, especially Miquel the butler’s service. It’s a very unique experience. Also, I recommend the room with the private roof top pool!
Stayed 2 nights in Jun 2024

8/10 Good

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
Stayed 6 nights in Feb 2024

2/10 Terrible

Leonardo

Disliked: Staff & service, property conditions & facilities, room comfort

Bad experience

Had an incident on the check out day, and the hotel staff didnt even try to reach out to make a statement or explanation. Worst than that, they ignored all of our messages and contacts. Too bad, because that turned our stay a terrible Mess! Would never recomend or come back. It is not sorry all the money that we spent!.
Stayed 2 nights in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property very unique and safe. Service was 10/10 Sofi very helpfully and friendly Thanks again 🙏
Stayed 3 nights in Aug 2022

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Staff was so friendly and helpful with everything. It seemed as though we were in a whole new world. Room was so beautiful also, just great. We would definitely come back again
Stayed 3 nights in Mar 2023

2/10 Terrible

fereshteh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean at all. Not the place u feel comfortable at all
Stayed 1 night in Apr 2024

2/10 Terrible

Vanessa

Disliked: Staff & service, amenities, property conditions & facilities
Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.
Stayed 1 night in Apr 2024

10/10 Excellent

Leidys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Sep 2025

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
Stayed 6 nights in Aug 2025

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive and poor conditions, the spa , the restaurant
Stayed 3 nights in May 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and beautiful in this place i love it
Stayed 12 nights in May 2025

10/10 Excellent

Josel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Stayed 9 nights in Mar 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Stayed 1 night in Feb 2025

10/10 Excellent

Krutarth

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay at papaya playa
Stayed 3 nights in Nov 2024

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una buena experiencia!
Stayed 4 nights in Nov 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Stayed 2 nights in Oct 2024

8/10 Good

Bülent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otel güzel

Otel çok güzel sadece kahvaltı seçeneğimiz fazla yoktu bi tost birde meyve tabağı ve çay verdiler diğer her şey ekstra yediğimiz kahvaltı için ekstra ücret normal kahvaltı fiyatından daha pahalıydı
Stayed 3 nights in Sep 2024

2/10 Terrible

Mauricio

Disliked: Property conditions & facilities, room comfort

Pesadilla Playa Project

Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Stayed 4 nights in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the place a lot
Stayed 4 nights in Aug 2024

8/10 Good

Koichi

Liked: Staff & service, amenities
Facility is a bit old
Stayed 2 nights in Aug 2024

4/10 Poor

Kamyar

Disliked: Cleanliness, staff & service, amenities
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Stayed 3 nights in Aug 2024