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"Incredible hotel with amazing service! A bit pricey for food and drink, but one of the nicest hotels I have ever stayed in "

"The staff was friendly & polite, the room were clean and we love the cruise. The set dinner wasn’t to my liking but that’s more of a personal taste since they must cater do all different nationalities. Thank you so much."

"Amazing time on the cruise! Lots to keep you entertained and the staff are amazing and go above and beyond to ensure all your needs are met. Fantastic! "

"Great hotel, super clean and spacious rooms! "

"Beautiful cruise. "

"Great cruise, staff excellent, food service amazing "

"My recent 2-day,1-night trip abroad Grand Pioneer Cruise with my husband and 2 other couples in Ha Long Bay was spectacular. From the moment we checked in at the waiting lounge, stepped on board to final farewell, every detail was executed with details. The only fly in the ointment was when disembark waiting for car pickup in the lounge, we were asked to move to the other side because the area we sat was reserved for check in customers where there was no sign to indicate that. This left us feelinga bit anticlimactic. Same situation happened when we had a brunch buffet after kayaking before checking out. We were told there was no more beef noodle soup but chicken. In the end, staff brought me chicken soup without noodle. Totally different from the first day we were on board. "

"All aspects of the cruise experience were first class, from the pick up in Hanoi, through check in, on board, incredible staff, amazing experiences and trip back. Could not fault the cruise. Dian was an amazing staff member, so attentive to any needs."

"I cannot flaw this stay at all. Your staff managed to resolve a mistake from my side without hesitation and with politeness and grace."