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"Understaffed. Nearly impossible to get room clean outside of their schedule. I feel bad for their staff. The owner needs to step up and hire more than 3 cleaners. "

"If you’re a Hilton member, suggest the breakfast for your stay. Definitely worth it! Love this place, everyone was so kind and wonderful. Although I visited in early April, it was quiet which was nice. The shuttle service is a bonus. It will take you to Grand Hirafu welcome center if your vibe is more happy-go-lucky. Hehehe. Thank you to the Hilton Niseko staff for the experience. Can’t wait to come back with more powder. "

"Kitchen bench and serving very easy and utensils good. Good set up. Laundry absolute a gem with washing and drying. "

"Kitchen had all that is required to cook a proper meal"

"This hotel is such a wonderful gem. Staff are super nice, rooms are very well-equipped, and the amenities are hands down the best. We booked a room with a private onsen which I highly highly recommend. It was so incredible after snowboarding all day and getting to relax in your own private onsen that has a view of the mountain. So beautiful. They have a locker room to store all your gear on the base floor that goes right out to the chairlift. So convenient. It's also in a great location, super close to restaurants and Ace Gondola. They gave us a bottle of champagne for our Anniversary which was so sweet. I guess other people say it seems old but I think it's super charming. I wouldn't stay anywhere else."

"Excelente vista y habitaciones "

"Absolutely amazing place for kids and family. Everything is within door step and staff are amazing… we will be back 😎"

"Large room. Helpful staff. Lovely property and great location Ski area is small and lift system is dated "

"It is the best bang for your buck! It is even better than some 4 stars hotel and highly recommended to everyone !!’"