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"The staff worked very hard in every way. The hotel itself, probably due to age, needs attention re decor and sash windows which are draughty. I felt there were building restrictions making things difficult for updating. Dinner choices were excellent. "

"When I arrived to check in, the receptionist couldn’t find my reservation because I had already been checked in. This meant it took a bit longer than expected to check in. "

"Perfect"

"Top marks. Love staying at this hotel for the world snooker. So close, and such a nice hotel"

"Niall and his team were exceptional as always. Love staying at this hotel whether it’s for business or recreation."

"Rooms are well appointed and clean with comfortable, large beds. The quality of food at breakfast was good, but hotel was very busy and there were not enough staff on to keep the breakfast buffet replenished and clear tables, and seating was at a premium. A little chaotic. The hotel is undergoing refurbishment and so these issues may well resolve. There is a car park which is run privately and you have to pay for. It’s not really large enough for a hotel of that size."

"Mixed bag - some staff really helpful (the lady at breakfast (20th April), really friendly and very helpful the high point of the stay, the check in not so good. Room quite warm in April, this may mean it would be very warm in the summer. Tiny TV in the room. You can open the window but it can be very noisy outside."

"A1"

"Great place .. friendly and clean "