Thurlaston Hotels, Rugby

"Restaurant food good value and staff helpful "

"Room was clean and comfortable the bed felt different like I'd got another duvet or something on top of the mattress, but when I checked it out in the morning it turned out to be a 2-3 inch foam mattress, so comfortable top marks!!!. And a nice touch also were the complimentary toiletries and earplugs, I'm not aware of anywhere doing that (earplugs). I'd definitely use the chain again. The only negative thing is the car parking I was there around 12hrs and was told at reception that I pay the machine when I leave and it was only £8 for 24hrs yet I was charged £8 SHOULD BE FREE TO GUESTS enter reg at reception job done"

"It was so good the stuff were very nice and helpful the hotel was clean"

"Overall this hotel is in a great location if you are attending an event at resorts world, and given that I would put up with it again, but I wouldn't stay at this property if I didn't have a need to. My main issue was the bed, even with a mattress topper it was hard. The mattress topper was also too short for the bed, so the pillow sank towards the headboard. Additionally the sheets were too short for the bed and spring free throughout the night. This resulted in me catching a glimpse of the mattress which was covered in black human hairs. There was also screws through the Lino in the floor and bath panel which I find to be rather unhygienic. I had room service, the staff were pleasant, but the food was no better than freezer food. "

"We had a lovely stay and the staff was very nice"

"Room was nice. Property had all you'd need."

"Amazing location, lovely place to stay, but the bath plug didn't work, and then when you go to have a shower or bath, you discover the temperature control is half way between the both of them with a shared control panel. Great idea. Except you have to get out of the bath or shower to change the temperature! Wouldn't put me off staying again and it was a great value stay, but just a silly system trying to be a bit too fancy for it's own food. "

"Premium hotel with good service and facilities. A proper luxury feel."

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."