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"Room wasn’t cleaned despite putting the sign onto the door the evening before. When going to reception the first morning, the lady on reception was rude and abrupt, with others standing nearby."

"We had booked two overnight stays at the start and end of a cruise. While on bith occasions we arrived at the hotel well ahead of normal check-in time, we only had to wait a short time until our room was available. This was very good as it was tiring after a long journey. The hotel is convenient for cruising from Southampton as it is only a short distance to the ferry terminal, but the hotel provided a complimentary transfer on the embarkation day. However, it at £229 for an overnight stay it is not cheap with breakfast additional. WE didn't have dinner at the hotel, so can't comment, but did have drinks in the bar on our second stay. Not cheap there either, but staff helpful and friendly."

"Very clean and staff friendly. Dinner in Bar was lovely"

"Lovely peaceful place to stay , didnt use the facilities so cant comment on them but rooms are sound "

"Clean room and friendly staff. Classic good hotel."

"Reception and dining area lovely and clean as was our room. Staff very friendly and helpful."

"Lovely friendly staff food was a little underwhelming - portions quite small but ok Room was very comfortable with good views"

"Very well kept nice room bit to far away from reception for me"

"Possibly my top experience EVER in a hotel stay! Staff were always available, extremely helpful, friendly and knowledgeable. The layout was really perfect with a bar/resturaunt downstairs. Every detail in the room had been thought out: a motion sensitive light under the bed so if you got up at night, it lit the floor. Comfortable bedding and pillows. Easy access to lighting and phone charging. Everything very clean and organized. Nice, modern decor. The location was great, within easy walking distance shops, food and historical sites. All in all, it could not have been more perfect!"