Surrey Hills Hotels, Phoenix

"Rooms were clean "

"Very nice "

"So dirty we didn't even stay the whole night. Smelled terrible, unknown stains on bed, walls and toilet. "

"Room had the appearance of being clean but looking closer not so much Pool area good. Kitchen….. what can we say. "

"This hotel is a wonderful place to stay! The staff are very professional and helpful. I have been there 2 times to stay, for a total of 18 days! The breakfast is so good! Also I had a maid named Maria!! She was amazing!! Made me a flower and swans out of the towels! So special! When I go back to the Phoenix, this will always be my choice!! "

"Pool was okay, Mable to order food at first pool and the we were kicked out due to private event."

"Room did not have room # so I had trouble finding it and up front no help at all and the carpet was dirty and a bunch of delinquents outside the rooms "

"The Hyatt was an excellent choice for staying when you have medical needs at the nearby Mayo Clinic. The staff was friendly and helpful, and the hotel was immaculate."

"Very beautiful property that needs some staff training and some love for the food & beverage options. - Upon arrival, it would be great for the valets to park your car instead of adding one more step to check-in that you have to self-park and meet the valet's golf cart with your luggage. PHX airport is a haul, and after schlepping our luggage through there, it just would have been nice to have one less step that was avoidable. - We had a painful almost 6 hour golf round that no one mentioned you had zero access to the clubhouse until we were on our way to the tee. You cannot have that design and not tell players when they check in to grab some food and beverage. The starters thanked us many times for our patience with the slow groups in front of us, but honestly, we were sooo hungry by the end of it, it sucked. - Food & beverage at the resort just needs to be leveled up . There is coffee in the lobby (no tea) which is about the equivalent of a Best Western, but there is a gorgeous espresso machine in the bar right next to it that they don't offer any morning drinks from. The place needs a coffee/tea shop. Every meal we had something major missing. One breakfast, missing a bagel from the smoked salmon bagel. One room service, no silverware/butter/salt or pepper. Its so close, but there is no QA on anything, and unfortunately, it affected us multiple times. - Marcella at the pool was great! She handled a large crowd well and offered great service."