Summertown Hotels, Oxford

"Staff were very friendly and welcoming. Facilities good, food options good with the services next door as well as the hotel restaurant/breakfast. Parking convenient and cheap. Rooms very basic but clean. Overall perfectly comfortable! Would recommend."

"Really enjoyed our stay at this luxurious hotel right in the middle of Oxford. It's steeped in history. We went to enjoy the Mayday celebrations and the staff where extra helpful. The car parking valet service was a huge bonus."

"great stay"

"Great location, plentiful parking, about 8 mins from park and ride, friendly and helpful staff, only criticism were that one side in the bedroom could have done with a wipe down (easy mistake to make and fix, rest of the room was spotless) and the basins were huge which mean cleaning teeth/face without getting everything wet, was difficult. I would go back however as it was a great hotel and the staff were good."

"Seem to have been upgraded to a studio which was a lovely surprised and so well equipped. "

"Sadly the windows do not open so the air ventilation is always on and making a loud noise all the time."

"Wonderful hotel in a fun town! Staff was very helpful and extremely friendly!"

"Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon, coffee cups. They didn’t clean room, wipe fixtures, or vacuum. Bed was made by throwing up the duvet and haphazardly throwing the pillows on the bed. Had a young woman masseuse who thought she was a medical doctor and I had to tell her 4 times to stop working on my back in a sensitive area and she told me “but you are tight all over” so we work where it’s needed!!!!!!! Excuse me I have been in this body for 60 years and I know it better than you little girl!!!! Room was noisy as it was right next to the utility closet where the staff made a huge ruckus getting the vacuums out at 7:30am every morning. Fire alarm went off randomly one morning at 8am-no communication, information. Nothing. I ignored it as the service was so subpar I figure it was a false alarm..and it was but it went on for 20 minutes. You get complimentary items first night but then couldn’t get them again even though I offered to pay for them to get them. Got impression all staff just did the BARE minimum"

"Hotel grounds and building grand… bed rooms tired need a refurb, carpets crawly… bathroom clean and had been refurbed. Room was not serviced. Staff at reception low energy. Staff at breakfast much better, buffet breakfast average …. Bacon left to cool in sauce pan with fat accumulating … consider ala carte it could have been so much better …. Overall 2 nights served its purpose but was expecting much more so disappointed "