Premium Apartment, City View | Private kitchen
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Reviews of St. George Suites by Hoco Hotels Collection

4 out of 5
St. George Suites by Hoco Hotels Collection
4A George St W, Stratford, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 78 reviews" "
Rating 8 - Good. 27 out of 78 reviews" "
Rating 6 - Okay. 7 out of 78 reviews" "
Rating 4 - Poor. 4 out of 78 reviews" "
Rating 2 - Terrible. 4 out of 78 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Stayed 1 night in Sep 2023

10/10 Excellent

Kyla

Stayed 1 night in Aug 2023

2/10 Terrible

Nicholas

Disliked: Property conditions & facilities
I had a really bad experience. Check-in information wasn’t provided until 4:15 when it had previously been said that it would be at 3pm. When I arrived I discovered that the bed was broken- the bed frame was broken and the bed sagged to the point you could not sleep on it. When I informed them, it took 2 hours for them to look at it and get back to me, at which time they said it couldn’t be fixed and there were no other rooms available. They said I needed to sleep on the fold-out couch in the room. This fold out was extremely uncomfortable with a very thin mattress. I ended up having to pull the mattress off the bed and sleep on the floor. When I communicated this, I was told a discount would be applied which will take 2 weeks to arrive. I believe I should have been refunded the entire cost. It is unacceptable to have a hotel room without a bed.
Stayed 1 night in Aug 2023

8/10 Good

Stanley, Wakefield

Stayed 3 nights in Aug 2023

6/10 Okay

Kelli

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The beds were terrible.
Stayed 1 night in Jul 2023
Response from fs on 4 Aug 2023
Dear Kelli, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered regarding the mattress in your room. We hope to welcome you back. Warm Regards, FS - VP of Operations

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property! We highly recommend. We will be booking again. Great location. Fabulous service.
Stayed 1 night in Jul 2023
Response from FS on 4 Aug 2023
Dear Kim, thank you for the 5/5 review. We look forward to welcoming you back. Warm Regards, FS VP of Operations.

8/10 Good

Douglas

Liked: Room comfort
Location Location Location....is everything!
Directions to the suite were poor and finding the suite proved to be even more difficult. Walking the street helped immensely and by a process of elimination found the single door entrance to our suite. Very small sign on the door indicated such. The door had a very large circular hole in it and not sure why!!!! Once inside and up 21 steps the apartment itself was disappointing as we mentally compared the website pictures with the present reality. The two images didn't jive. Nothing wrong with retro furniture if in good shape, functioning well, and all the pieces there. Bathrooms were tiled nicely but the one shower faucet needed repair to keep it securily fastened on the wall. Very poorly appointed kitchen so bring cooking utensils. The TV was a huge issue with texts of apologies but no one ever came to the suite to assist with this amenity that didn't work. The windows did not open so the noisy air conditioner HAD to be on at all times making it difficult to hear conversations. The very best feature was the downtown location.....especially after the pub below closed. .
Stayed 3 nights in Jun 2023
Response from fs on 4 Aug 2023
Dear Douglas, Thank you for choosing to stay with us, and delighted to hear you loved the location of the property. We appreciate you sharing your comments. We are grateful for your feedback and hope to have another chance to welcome you on a future visit. Warm Regards, FS - VP of Operations

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and under the new management it seems that a thorough deep cleaning has been done. It is noisy from the bar below at closing time so be prepared for that if you choose to stay here. Perhaps a stove top kettle to boil hot water for tea would be nice.
Stayed 1 night in Jun 2023
Response from fs on 28 June 2023
Dear Carolyn, thank you for sharing your feedback and the 5/5 rating. I am delighted you had a wonderful stay. I have forwarded your comments regarding a stovetop kettle to our team for future consideration. Thank you again for staying with us and we hope to welcome you back soon. Warm Regards, FS - VP of Operations

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location excellent for Avon Theatre and shopping. First step at the street entrance is too high. Grab bar mounted on the door frame will help. Handrail should be continuous at the top of the stair. Foot stool should be offered to access the high bed.
Stayed 2 nights in Oct 2022

8/10 Good

Barbara

Stayed 2 nights in Oct 2022

8/10 Good

karen

Travelled with group
Liked: Room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent choice for a group - very comfortable and clean condition.
Stayed 1 night in Sep 2022

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
We booked 2 of the units for 2 nights. the location is great and we have stayed at this property prior to the pandemic and really liked it. However, this time it was not cleaned to the standard it had previously been, it's very tired and really needs a good deep clean and refresh (bedding, stains on bedding, not clean, sofa beds, sofa, painting etc.) The sofa beds are really terrible, no bedding, old and really in need of updating as terrible standard when compared to a few years prior. Not what we had expected on our return trip. The property has a great location, and great potential if they were to give it a good refresh, including the soda beds and bedding available for these. I would not book again unless the property was updated and ungraded from his current condition.
Stayed 2 nights in Sep 2022

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great location. lots of room. clean
Stayed 1 night in Sep 2022

8/10 Good

Carter

Travelled with partner
Liked: Cleanliness, amenities
A pleasant little apt in downtown Stratford, good enough for what it is. Trouble with WIFI but attentive owner checked in otherwise. Happy to recommend!
Stayed 1 night in Sep 2022

2/10 Terrible

Catherine

Disliked: Cleanliness, room comfort
Gross!!!!!!!!! Do not recommend!!!!
As we walked into the entry way, the floors were dirty. Walking up very narrow flight of stairs with cobwebs. There was a musty odour in the unit. I went hang a bag on a hook which immediately fell off the wall. Opening of window completely felt of grim. Bottom bed sheet had stains. I was completely grossed out. My husband who can deal with much more than I, couldn’t wait to leave. He had some business to do and the wifi was not working. So disappointed I was tempted to sleep in the car. Pics and reviews must be of another location as this would be zero stars.
Stayed 1 night in Aug 2022

6/10 Okay

Tamie

Travelled with family, Travelled with group
Disliked: Cleanliness
Great location. Needs some TLC though
The location is amazing!! The apt. is roomy. There were 6 of us. The bathrooms are both ensuites so makes it weird for anyone sleeping on the pull out sofas. They have to go through the bedrooms to use the washroom. We booked for 3 nights and were supplied 2 1/2 rolls of toilet paper. Requested more supplies and none arrived. I was thankful I had packed some cleaning supplies as they were put to good use! Much rearranging was needed to be able to use both pull out sofas. Would have loved to have access to a broom as the floors needed a good sweep! Would have used the spare pillows but they had no cases on them :( The sheets were stained also. Our group made the best of it. We felt bad leaving because much recycle and garbage was left. We would have gladly got rid of it but no direction given as to where to put it. The place could be top notch if cared for properly. Its time to invest is some upgrades (furniture is used and abused) When we had to move side tables to set up sofas we were worried the one would fall apart!
Stayed 3 nights in Aug 2022

8/10 Good

Liz

Stayed 1 night in Aug 2022

8/10 Good

Pamela Dale

Travelled with partner
Liked: Property conditions & facilities
There was a miscommunication regarding our booking at St. Georges Suites, and the property owner put us in another property just around the corner from St. Georges at 11 Market Place. The apartment is up one flight of stairs and is spacious and charming. The ceilings are high with exposed brick walls on both sides. It's located in the heart of Stratford, across the street from the Avon Theater, with multiple restaurants surrounding it. There is a full kitchen and large bathroom with tub and shower. Great location!
Stayed 4 nights in Aug 2022

10/10 Excellent

Karen

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This apartment was perfectly located, clean and such a great value for a family or larger group coming to Stratford to take in a play. Note that if you are coming to stay on a Friday or Saturday though and you are bothered by noises at night there is a bar directly below across from the Avon Theatre that makes quite a bit of loud talking and noise well into the night. Probably only an issue also in the summer months when the patio is open though. Totally not enough of an issue to deter me from staying here as the place was perfect!
Stayed 1 night in Aug 2022

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful and perfect for all my family to be together! Carl was very helpful when we first arrived.
Stayed 1 night in Aug 2022

10/10 Excellent

Margaret Mary T

Stayed 3 nights in Jul 2022

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Downtown easy access. Clean space. Large unit. Key was not where it was supposed to be and we had to wait. Steep stairs going into the unit may be difficult for some. Loud pub nearby had lots of noise and singing at 1:30am.
Stayed 1 night in Jul 2022

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful space above the Stratford downtown, such a convenient location.
Stayed 1 night in Jul 2022

10/10 Excellent

ANNICK

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Navine

Stayed 1 night in Jul 2022

2/10 Terrible

Gordon

Stayed 3 nights in Jun 2022

10/10 Excellent

Carol

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay in .the Luxury Suite. Pros: It has a full living room with sofa beds; a kitchen; 2 bedrooms with ensuite bathrooms. Very roomy and comfortable space. 1pm check-in is convenient for getting to the 2 pm matinee. The Avon Theatre is right across the street. Close to shops and restaurants Cons: you have to carry your luggage up a very tall, steep stairway to reach the suite. no 24 hour parking nearby, the parking lot is a few blocks away.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great for frugal theater fans who cook
We really enjoyed our suite, which was the entire second floor of a historic building on a downtown street. The suite itself was nicely updated, though the 140+ year old floor slanted slightly in places. Our suite had one queen bed and one queen-size sofa bed. The stairs were narrow and steep so anyone with mobility issues or very small children should make sure to indicate this on the reservation so that you are assigned a different suite by the owner. For those who don't mind cooking some of their meals on vacation, and who want to save money on food so you can afford more Stratford Festival tickets, this is a good option. The kitchen was well-supplied with cooking/eating utensils for 4 people, and a pod coffeemaker. Coffee pods were supplied but all other groceries need to be brought with you. (There were several small grocery shops in walking distance, plus a weekend outdoor market.) Unfortunately our suite had no ice cube trays or serrated knife, and only two coffee mugs/wine glasses. The free parking lot run by the city was conveniently located a short walk away. This suite gave us walking access to all of the Stratford Festival's theaters and the downtown shops and restaurants. The electronic lock on the front door, with a code specific to our stay that was emailed to us just before our stay, took a little getting used to but it was a good system.
Stayed 2 nights in Jun 2022

8/10 Good

Angel

Liked: Room comfort
Disliked: Cleanliness
Could be cleaner
Location is unbeatable, central to everything with a short walk. Parking was free but a short 5 minute walk away. Close to a police station so the area is safe. 1 pm check in was a plus since most places it’s 3 pm. The stairs to go up were narrow which could be an issue for some people. Once inside, it was spacious and bright. Did not see or receive any instructions on wifi but we only stayed for one night so not a big deal. Cleanliness could definitely improve because the towels had stains and floors had a lot of hair and dust, and cobwebs around the doors and walls.
Stayed 1 night in Jun 2022

8/10 Good

Ingrid

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022

8/10 Good

Pamela

Stayed 1 night in Apr 2022

4/10 Poor

Kevin

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Sheets on sofa beds both dirty and extra sheet set in drawers were not folded aand possibly dirty as well, one had a 2' x 2' hole through it. Toilet seat was dirty and we washed the dishes before using as they looked dirty too. too.
Stayed 1 night in Feb 2022

8/10 Good

Darcy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Right in the heart of downtown Stratford - amazing location and nice big space.
Stayed 1 night in Oct 2021

8/10 Good

Shannon

Travelled with partner, Travelled with group
Liked: Cleanliness
the location to downtown is great. The beds were comfy - nice bathrooms. Kitchen needed a bit of upgrade but still fine. Alot of stairs to climb up - so not good if you cannot do stairs.
Stayed 1 night in Sep 2021
Response from nick on 28 Sept 2021
thank you

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Excellent location in Stratford, lots of room in suite. There were a couple of issues however Nick managed these effectively and in a timely manner. Amenities were not a present only due to COVID.
Stayed 1 night in Mar 2021

10/10 Excellent

Alexandra, Burlington, Ont

Travelled with group
Liked: Cleanliness, amenities
Very charming unit in the heart of Stratford. Was very clean, with the amenities of a hotel and feeling of a cozy apartment, with large historic windows overlooking one of the theatres. Owners were available and accommodating. Would recommend for weekend stay.
Stayed 1 night in Jul 2020
Response from nick on 5 Aug 2020
thank you

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
We didn’t receive the apartment that I booked talked to owner, was unable to give us the apartment another group was currently renting it.
Stayed 1 night in Nov 2019
Response from nick on 5 Jan 2020
we have three 3 two bedroom units

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from nick owner on 20 Oct 2019
thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from nick owner on 10 Oct 2019
thank you very much

8/10 Good

play-goer, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is unbeatable - 1/2 block from the Avon Theatre, and in the heart of the shopping/dining district. However, despite the claim on the website, it is NOT accessible: there is a steep stairway up to the apartment, which was difficult for my old, arthritic knees. The beds were comfortable and the kitchen had all the needed appliances, but only the minimum of supplies - coffee, tea, sugar, creamer. The "free parking" was in a municipal lot several blocks away that had a 24-hour limit.
Stayed 1 night in Oct 2019
Response from nick owner on 5 Oct 2019
thank you

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from nick owner on 2 Oct 2019
thank you

8/10 Good

Dorothy

Stayed 1 night in Sep 2019

8/10 Good

Jessica

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We had a confirmed booking for a 2-bedroom suite and were told on arrival that only a 1-bedroom suite was available. The owner gave us a discount on the suite but we would have preferred a 2-bedroom. Wifi was so spotty we gave up on it. Air conditioning units are very loud. We turned them off and opened the windows and had to contend with street noise and cigarette smoke wafting up from under the window where a sketchy group of people tended to congregate. The unit was other wise clean and comfortable and conveniently located to theAvon theatre and restaurants. The check-in process was complicated and frustrating. Would not stay again.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from nick owner on 8 Sept 2019
thank you

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Stratford
Location was fantastic. The bathroom was wonderful, the shower was large, no tub though, small sink. The bed was comfortable, with different types of pillows. The full kitchen was clean and nice.
Stayed 1 night in Jul 2019
Response from nick owner on 20 July 2019
thank you very much

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from nick owner on 18 July 2019
thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from nick owner on 17 July 2019
thank you very much

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful other than that late night noise from the bar below. We turned on some white noise which helped.
Stayed 2 nights in Jun 2019
Response from nick owner on 17 July 2019
thank you again