Stratford Estates Hotels, Phoenix

"Bed was really hard. Room smelled slightly rancid, otherwise it was ok."

"The hotel is getting old. The breakfast needs attention to.. cold eggs sausage not cooked all the way. Really cold pastry’s . Paid 50.00 not good!"

"We booked a room with two queen beds which was not honored. My kids had to sleep on a sofa bed with springs in their back all night. Everything else was okay."

"The property was clean and we liked that it was gated, though you have to park outside the gates. The room was clean and the price was great for us. There isn't much room for clothes storage and no hangers on the road but that was okay for us. They didn't mention if there was pot and pans available to borrow for cooking but again for us it was fine with micro and fridge. I will say there was a faint smell of cat 😺 but it wasn't so bad that it bothered us just noticable and for a pet friendly place it's to be expected. The TV setup was nice in our option. And the shower was good too. Oh also it was quiet, and considering the sold out sign was out both nights, that's awesome. Also this is not against the hotel but don't expect much from the Mexican restaurant next to the hotel, if you need food in your belly, it fine but it's not great. "

"Staff were friendly and accommodating. Beds and pillows were below average. Our room also had a very noisy AC unit that made it difficult to sleep, though staff were able to fix it to make it more manageable. We had to ask multiple times to have our room cleaned. Breakfast in the mornings was above average with lots of options. Overall, for the price, I do think there are better options available and would not book here again."

"The staff went above and beyond to ensure a great stay. I saw a screw was loose and the door wouldn't always shut completely, and they immediately came and addressed the issue. The room was tidy and clean, and it was in a central location for my weekend. "

"Good location/clean property/nice staff."

"Big room, nice shower, good breakfast selection, and free happy hour drinks. Great place. "

"I reserved a non smoking room with a fridge. When I got there the receptionist said there were no rooms like that left. Only a smoking room (Why was I able to reserve one then?). So she said I could get a room without a fridge. I asked for my money back, at which time she said they can’t do that. That was when she started a serious attitude. So I took the room. Went to it and there were 2 large barking dogs in a room right under mine. Along with dog crap all over outside. I went back to the office to complain, and she gave me even more attitude. So I left and slept in my truck that night. Not at all what I wanted after a long day at work. NO APPOLOGY! NO REFUND! Terrible customer service! Terrible experience. I asked for the managers name and number, which she gave me. But it goes to corporate. They told me they don’t deal with such complaints. That I need to deal with the manager of the location. I gave up!! I’ll never use Hotels.com, or Motel 6 again. Plus will definitely tell as many people as I can. "